Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.com, hawkcommerce.com, hawkincentives.com or our product websites GiftCards.com, giftcardmall.com, GiftCardLab.com and OmniCard.com.
Design and build IVR’s as needed, Analyze logs and reports to identify areas of improvements to existing IVR’s. Work with the business to qualify improvements and business changes affecting the IVR’s
The ideal candidate should be an ambitious, proactive, and resourceful technical talent possessing significant knowledge and experience in IVR development and maintenance. They must have excellent listening and communication skills with the ability to build relationships with stake holders and clients.
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