• Client Sales Support II

    ID
    2019-9792
    Category
    Sales, Business Development & Account Management
    Position Type
    Full-Time
    Location : Location
    US-ME-Portland
  • About Blackhawk Network:

    CashStar is a leading provider of merchant solutions for gift card commerce, supporting multiple touchpoints across the customer lifecycle. Its award-winning platform, CashStar Commerce, is a flexible, secure and market-proven solution that enables merchants to directly market, sell and distribute digital and plastic gift cards to all channels and devices. CashStar Velocity Services allow merchants to grow their gift card programs with minimal resource investment. CashStar helps create great customer experiences, grow gift card revenue and drive omni-channel engagement for over 400 leading brands. CashStar is a Blackhawk Network Business—a global financial technology company and a leader in connecting brands and people through branded value solutions. To learn more about CashStar and The Blackhawk Network, please visit www.cashstar.com or blackhawknetwork.com.

    Overview:

    The Client Sales Support II role on the Velocity B2B team provides a professional face for incoming B2B client buyer requests via phone, email, and CashStar Business Tools. Members of the team use a wide array of public and proprietary tools to verify, manage, and review accounts and orders. Additionally, this role supports sales activities and operations.

    Responsibilities:

    Responsibilities:

    • Act with professionalism and discretion as a proxy of merchant clients
    • Review B2B client buyer account requests, with a consideration for strategic business opportunities and fraud mitigation
    • Manage B2B client buyer information in CashStar-powered Business Tool and CRM (Salesforce)
    • Critically assess B2B orders for financial risk and brand integrity
    • Process orders and account requests in a timely fashion
    • Track and review incoming payments and bank account transactions
    • Provide support for account, order, and payment issues via phone and email
    • Monitor voicemails and emails; reply to B2B client buyers promptly
    • Manage additional support projects as assigned by B2B Operations Manager

    Qualifications:

    Qualifications:

    • Excellent customer service skills, with an emphasis on verbal and written communication
    • Friendly and competent phone personality
    • Ability to affect a positive caller experience that will retain or regain customer confidence in the brand
    • Previous experience in customer care, preferably call center and non-durable goods
    • Work well independently and within a team
    • Critical thinking skills
    • Proficiency using online research tools and social media platforms
    • Strong technical skills in various applications, proprietary and off-the-shelf
    • Proficiency with Google Sheets and Microsoft Excel
    • Strong analytical and decision-making skills
    • Exceptional attention to detail and organizational skills, with the ability to multitask
    • Ability to learn deep and thorough product knowledge and apply knowledge to customer concerns and technical applications
    • Ability to conduct own workflow
    • Work well independently and within a team
    • Bachelor’s degree or equivalent 
    • Holiday scheduling may be required.

     

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