• Sr. Technical Product Manager

    Product Management
    Position Type
    Location : Location
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.


    We are looking for a  Senior Technical Product Manager for BHN APIs is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with technology, sales, marketing and the operational support teams to ensure revenue and client satisfaction goals are met. You will build API Services for all of Blackhawk Network from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects to create a compelling product offering. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision productized API Services a reality. You must enjoy spending time with the marketing and sales teams to understand the market opportunities and create innovative solutions that result in market differentiation and company growth (domestic and international).


    You must be able to communicate with all functional areas of the company. You will work with the technology team to define product release requirements. You will work with marketing and sales to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with sales and customers.


    In this role, you will be responsible for the following:


    • Leverage deep understanding of the API delivery market, industry best practices and how our customers use our APIs today to define our product offering
    • Analyze current state and define future state of our API needs through:
    • Cataloging all BHN APIs and associated information, including on-boarding process, owners, systems, gaps, etc.
    • Rationalizing current BHN APIs, determining which APIs will be client facing vs. internal use only and/or are duplicative and eventually sunset.
    • Identifying go forward APIs and strategy to address gaps
    • Define requirements for and oversee the development of an API Developer Portal to expedite on-boarding, be a information hub for documentation of API offering, and serve as site where potential customers may test in a sand box environment
    • Define the API Product strategy, business case development and roadmap for both domestic and international markets
    • Deliver product requirements with prioritized features and corresponding justification
    • Work with external third parties to assess partnerships and licensing opportunities where appropriate
    • Develop and implement a company-wide go-to-market plan, working with all departments to execute.
    • Run pilot programs with early-stage products and solutions
    • Be an expert with respect to how the product or solution compares to the competition



    • 5 plus years of experience as a Product Manager or equivalent experience.
    • Experience creating the vision for and launching a new product offering or productizing services
    • Experience running a product which is international in scope
    • Demonstrated success defining and launching excellent products
    • Technical background with experience in API services
    • Experience writing product requirements, use cases and/or user stories
    • Excellent written and verbal communication skills
    • Excellent teamwork skills
    • Proven ability to influence cross-functional teams without formal authority
    • Examples and at least one sample of an effective document delivered in the past
    • Mobile solution development experience a plus 
    • Bachelor’s degree required, MBA preferred




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