• Product owner

    Product Management
    Position Type
    Location : Location
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.



    Blackhawk Network is transforming and growing at a fast pace and the Business Systems Product Management team is looking for an enthusiastic, self-driven Product Owner to shape BHN’s Core Partner & Product onboarding processes and define new products and features or enhance existing ones to support the onboardings.


    This position is located in Pleasanton, California.


    Key responsibilities include, but are not limited to:


    Strategic Tasks:

    • Improve customer experiences flow while iterating features with better processes, system enhancements, UX designs and dashboards
    • Manage from concept to launch, collaborating with internal experts and clients to produce intelligent and insightful processes
    • Create holistic solutions partnering with technical program managers and engineers to deliver on product roadmap
    • Build, develop and manage the product roadmap for services and features
    • Own the launch and release plans, collaborating with Account Managers, Marketing, Accounting and Sales to ensure proper prioritization of product features
    • Create features, write user stories and maintain a healthy backlog of items to be worked on
    • Leverage deep understanding of competitive landscape to identify distinctive advantages and apply them in our solutions
    • Write detailed feature specifications based on product requirements and communicate the requirements to all stakeholders
    • Translate specific complex processes into generic processes and product designs that satisfy multiple use cases
    • Demonstrate flexibility and the ability to adapt to change

     Continuous Improvements:

    • Identify root causes and common issues as part of this initiative when in discovery sessions, requirements, development and testing mode
    • Define and recommend solutions (process or system)
    • Work with business stakeholders, various engineering teams to implement and test enhancements

    Foster and maintain key relationships throughout the organization in order to facilitate teamwork across departments.



    • BA/BS or equivalent practical experience.
    • 6+ years of experience with understanding and improving processes and at least 4+ years of technical product management experience
    • Inquisitive personality
    • Attention to big picture as well as very specific details
    • Experience in managing end to end processes and product launches
    • Excellent problem-solving skills and orientation to details
    • Experience in assessing and anticipating end user requirements to incorporate into the product design
    • Positive attitude and a collaborative approach
    • Excellent written and oral communication skills
    • Excellent organizational and analytical skills with strong technical abilities
    • Team player who is adaptable in a high-growth, rapidly changing environment; able to manage and influence others in a matrixed environment.


      Highly DesiredExperience with understanding and improving processes in workspace as it relates to partner & product launches (or similar initiatives)




    Blackhawk Network is an Equal Opportunity/Affirmative Action Employer.  Blackhawk Network believes that diversity leads to strength.


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