• Account Specialist

    Job Location US-TX-Lewisville
    ID
    2018-9615
    Category
    Sales, Business Development & Account Management
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    This role will be part of a team that has an assigned client list as well as be the point person for specific accounts. This role will have direct client interaction and will be responsible for administering and executing incentive programs. As an Account Specialist you will be responsible for the day-to-day client support including but not limited to promotion set-up and testing, client request and issues, reporting and invoicing and other client needs. This position reports into a Manager of Client Services.  

    Responsibilities:

    Promotion / Campaigns
    • Set-up, QA and test new promotions using proprietary systems
    • Responsible in executing promotional changes, builds, developments, and enhancements
    • Analyze and coordinate promotions related activities to meet or exceed clients need
    • Monitor and manage promotional schedules for timely delivery
    • Documentation of promotion/campaign processes and any other related activities
    Client Service
    • Provide accurate and timely responses to client requests
    • Participate in client conference calls and internal meetings
    • Responsible for documenting meetings and developing action plan
    • Execute and resolve Customer Service issues in a timely manner
    • Liaison between internal cross functional departments
    • Assist in the preparation of client business review
    Reporting and Invoicing
    • Monitor client invoicing per contractual agreement
    • Assist with internal and external reporting needs and data extracts
    Other
    • All other duties as assigned

    Qualifications:

    Requirements (Education, Certification, Training, and Experience)
    Samples of Requirements:
    • Bachelor’s Degree preferred or equivalent experience.
    • 1 year account management or client services experience preferred
    Qualifications (knowledge, skills, abilities)
    • Good oral and written communication skills
    • Strong PC, Excel and System skills and experience
    • Problem solving, analytical and critical thinking skills
    • Ability to prioritize, multi-task, and easily adapt to change
    • Excellent organizational skills
    • Demonstrate a positive, client-focused attitude and customer service focus
    • Ability to work in a fast-paced, team-oriented work environment
    • Detail-oriented
    Physical Demands / Work Environment
    • Travel less than 5% of time

     

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    #GLDR

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