• Product On Boarding Coordinator

    Job Location US-CA-Pleasanton
    ID
    2018-9459
    Category
    Product Management
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    The Product Implementation Analyst II reports into the Product Implementation Team Lead and is a part of the Implementation and On-boarding organization under the Operations department. The role of the Product Implementation Analyst II is to lead project management efforts with internal and external parties following our established implementation process and utilizing product specification documents to make all retail, digital, and incentive products available for sale through the various distribution channels Blackhawk Network offers.

    Responsibilities:

    • Efficiently and effectively project manage various types and high volume of product implementation project plans by utilizing tools/resources, expertise in product/process, at a given time.
    • Collaborate with Business Development Account Managers to gather all implementation related project requirements up front.
    • Facilitate and lead client facing project kick-off, along with managing effective email and conference call communication with Business, Client, Service Provider/Processors, Print Manufacturers throughout duration of project.
    • Educate internal and external parties on project requirements, process expectations, product requirements, timelines.
    • Manage inputs and data from internal and external parties, including Inventory Control/Forecasting, Business, Marketing, Distribution, Card Production Services, Implementation Support to determine and modify project strategy and execution.
    • Ensure product built meets specification requirements by coordinating quality control milestones on product assets, including artwork proofing and performing end-to-end activation and redemption testing.
    • Identify when projects experience delays, obstacles, challenges, issues from a transactional, print manufacturing, or artwork/data perspective, and proactively communication with Management to help escalate, problem-solve, obtain resolution for assistance in the unobvious solutions.
    • Provide real-time project milestone inputs into project management system, Quickbase, for project status and reporting/metric purposes.
    • Subject Matter Expert (SME) - Identify and execute process improvement and streamlining business operating processes on behalf of the greater team.
    • Ability to effectively train internal, external, and team on process, product, and Product Implementation related topics

    Qualifications:

    • Excellent written and verbal communication skills.
    • Ability to utilize and analyze reporting, systems, data, documentation and other resources to achieve high level of functionality in role.
    • Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, Word, and PowerPoint required.
    • Strong excel skills including pivot tables and v-lookups preferred.
    • Work productively in a fast paced environment with dynamic work days and ability to multi-task and prioritize.
    • Demonstrate high level of attention to detail, thoroughness.
    • Strong organizational skills.
    • Ability to apply critical thinking, and problem-solving skills.
    • Bachelor’s Degree or equivalent experience preferred.
    • 2 + years of experience required. (Project management, Account Management, or Customer Service experience preferred)

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