• Account Manager III

    Job Location US-TX-Lewisville
    ID
    2018-9418
    Category
    Accounting & Finance
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    We are looking for an Account Manager who will be the main point person for large, assigned accounts.  You will have direct client interaction and will be responsible for administering and executing incentive programs. As an Account Manager III,  you will be responsible for the day-to-day client support including but not limited to promotion set-up and testing, client request and issues, reporting and invoicing and other client needs. This position reports into a Manager of Client Services. 

    Responsibilities:

    Promotion / Campaigns

    • Proficient in set-up, QA and testing of new promotions using proprietary systems.
    • Owns executing promotional changes, builds, developments, and enhancements.
    • Proficient in analyzing and coordinating promotions related activities to meet or exceed client needs.
    • Monitor and manage promotional schedules for timely delivery.
    • Documentation of promotion/campaign processes and any other related activities.

    Client Service

    • Provide accurate and timely responses to client requests.
    • Lead client conference calls and internal meetings.
    • Responsible for documenting meetings and developing action plan.
    • Execute and resolve Customer Service issues in a timely manner.
    • Liaison between internal cross functional departments.
    • Drive recommendations on process improvements in order to guide client decisions.
    • Assists with the preparation of Client Business Reviews, including the presentation and supporting documentation.

    Reporting and Invoicing

    • Monitor client invoicing per contractual agreement.
    • Responsible for internal and external reporting needs and data extracts.
    • Collaborate with clients on which key metrics help define success.

    Other

    • All other duties as assigned
    • Travel less than 5% of time

    Qualifications:

    • Bachelor’s Degree preferred or equivalent experience.
    • 6+ Years Account Management / Client Services Experience
    • Proficient in MS Outlook, Word, Excel, and PowerPoint
    • Excellent written and verbal communication skills
    • Excellent Organizational skills
    • Demonstrate initiative and ability to make decisions
    • Problem solving, analytical and critical thinking skills
    • Proven presentation skills
    • Ability to influence and mentor others
    • Ability to influence cross-functionally
    • Ability to work in a fast-paced, team-oriented work environment

    #LI-KS1

    #GLDR

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