• Implementation Analyst

    Job Location US-CA-Pleasanton
    ID
    2018-9344
    Category
    Product Management
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    The Implementation Analyst position within the Network Expansion and Operations Services (NEOS) department is an entry level role responsible for client onboarding. Areas of coordination include but are not limited to implementing basic integration types, managing configuration and fulfillment of standalone solutions, network connectivity, reporting setup and certification of clients for the digital space. A BHN technology position, this role reports to the NEOS Manager, Implementation Management and provides support to Implementation Managers and clients.

     

    The priorities of the NEOS organization are driven by Blackhawk Network’s key business strategies which are technology-enabled and involve connectivity and transaction processing between Blackhawk Network, our clients and 3rdparty providers.

    Responsibilities:

    • Facilitate Turn-Key client implementations
      • Partner requirements gathering, configuration, settlement and file delivery set up and coordination of tasks within the broader BHN team as appropriate
    • Perform client set up configuration and device fulfillment on stand-alone solutions
      • Manage a support queue for replacements
      • Troubleshoot client facing issues
      • Collaborate with resources regarding tool and product defects and inefficiencies
      • Generate regression test scenarios and execute regression testing as required
    • Execute Bulk Order processing requests
      • Manage an order queue; prep, execute and validate success
    • Provide post launch assistance in escalated situations where implementation knowledge is required
    • Manage small-scaled project based activities
    • Maintain technical knowledge related to job related platforms and tools
    • Interface with external partners and internal resources providing the highest level of Customer Service
    • Responsible to look for further efficiencies and process improvements in brainstorming sessions and contribute to department growth and excellence
    • Adhere to standard department processes and best practices while consistently meeting defined SLAs
    • Demonstrate leadership within the Network Expansion and Operations Services organization
    • Ensure that applicable regulatory directives are complied with e.g. Sarbanes-Oxley, PCI, current privacy legislation, etc.

    Qualifications:

    • 2+ years business experience, project management or a technical client facing role preferred.
    • Business Management coursework or equivalent work experience highly preferred
    • Retail and/or payment processing industry experience a plus
    • Technical exposure and experience including but not limited to project management, operations and technical support an asset
    • Excellent time management and organization skills, with a track record of managing multiple tasks within a matrix organization
    • Excellent verbal and written communication skills – able to present information, status, and issues in a clear and concise manner
    • Demonstrated ability to anticipate, mitigate, and resolve conflicts across workgroup
    • Confident, motivated and able to work independently
    • Comfortable working in a dynamic, fast changing environment
    • Knowledge of Microsoft Office ie Excel, Word, PowerPoint etc.

     Blackhawk Network is an Equal Opportunity Employer.  Blackhawk Network believes that diversity leads to strength.

     

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