• Product Implementation Analyst II

    Job Location US-TX-Lewisville
    ID
    2018-9045
    Category
    Operations
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    The Product Implementation Analyst II at Blackhawk Network, serves a key role in the coordination and implementation of client product / projects and setup across various stakeholders including external (issuing banks, fulfillment partners) and internal partners (operations, sales, account management, branding and product management).  Additional duties include support of the branding team for issuing bank submissions and approvals.  This position is responsible for all Direct client set ups for Hawk Incentives.

    Responsibilities:

    • Support sales & account management teams on implementation of client programs at product level. 
    • Ensure appropriate product attributes and application to business need. Enforce processes, brand consistency and product standardization.
    • Coordinate and support branding and legal reviews for client materials and coordination of review process involving applicable departments in accordance with defined timelines. Create and manage client program plans/timelines to accomplish project goals.
    • Manage compliance submission process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed.
    • Define and implement specifications of co-branded and custom card programs for corporate clients.

    Qualifications:

    • Bachelor’s degree required
    • 3-5 years related professional experience
    • Demonstrated experience in product solutions
    • Incentive and/or prepaid industry experience preferred
    • Proficient with MS Office
    • Strong project & process management skills
    • Ability to interact with all levels of management, co-workers and clients
    • Strong oral and written communication skills
    • Ability to simultaneously handle multiple projects and tasks, establish priorities, shift gears quickly and flexibly and is a team player
    • A high degree of accuracy; detail-oriented
    • Ability to work independently
    • Ability to work in a fast-paced environment under pressure of deadlines

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    #GLDR

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