• Regulatory Compliance Manager

    Job Location US-CA-Pleasanton
    Risk Management
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.


    We are looking for a Regulatory Compliance Manager to join our Compliance team. In this role, you will lead the execution of our regulatory examination requirements in addition to activities relating to money transmitter licenses (MTL's) and RFP's. You will report directly to the Chief Compliance and Risk Officer. You will have a seat at the table to drive all of our regulatory compliance. In addition, you will have the opprotunity to work with key stakeholders across the organization in a variety of compliance issues. 



    Principal Duties and Responsibilities:

    • Primary responsibility for ongoing support and maintenance of money transmitter licenses, including: preparation and submission of renewal and periodic reporting; preparation and maintenance of examination and licensing schedules as well as state specific reporting requirements; coordination and execution of regulatory examinations; facilitation of meetings with all relevant stakeholders and internal subject matter experts to compile and consolidate information and documentation; and tracking of management actions resulting from examinations and other independent reviews.
    • Serve as the subject matter expert on regulatory and other third party requirements that influence product design and implementation. Work with company lawyers to assess impact of new regulations on our business and draft recommendations for management on appropriate company response.
    • Implement current processes for responding to RFPs and third party due diligence assessment requests. Act as primary point of contact for managing documentation submission, onsite coordination, and following up on any required remediation activities.  As needed, define business and system requirements for improving the process and project manage such initiatives through implementation and full adoption.
    • Manage data repositories that support external and internal MTL reporting requirements. Design and create periodic and ad hoc reports using standard or custom templates as needed to satisfy these requirements.
    • Coordinate periodic meetings of the regulated entity’s Board meetings.  Compile and publish resulting minutes.
    • Prepare Board materials and executive/senior management reports.
    • Support the review and negotiation of contract terms related to areas of responsibility.
    • Assist with assessing and validating anti-money laundering and other federal and state level regulatory risks, and support the review of policies and the monitoring and testing of controls designed to address these risks.
    • Maintain industry knowledge of regulatory requirements as they evolve over time.
    • Lead or participate in other projects as assigned from time to time.


    Knowledge and Skill Requirements

    • Solid understanding of requirements of Anti-Money Laundering regulations, USA Patriot Act, Bank Secrecy Act (BSA), OFAC and FinCEN rules as they relate to Money Services Businesses (MSBs).
    • Solid understanding of state money transmission licensing requirements and related reporting.
    • Strong analytical and problem solving skills, sufficient familiarity with financial and transactional data analysis to recognize potential issues and identify exceptions.
    • Excellent writing skills.
    • Great interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems.
    • Mindset to provide excellent customer service to both internal and external partners, delivering accurate and timely materials as required, with strong attention to detail.
    • Excellent presentation skills, experience in training delivery and communication of policies and procedures to diverse audiences.
    • Excellent judgment, with the ability to lead and motivate a small team of analysts.
    • Desire to learn and explore leading edge industry concepts.
    • Position includes managerial responsibilities.


    • Minimum of ten years relevant experience, with at least five solid years experience in MSB operations, Audit or Compliance functions in the financial services or related industry.
    • Bachelor’s degree or equivalent.
    • Proficient in Microsoft suite: advanced Excel, strong knowledge of Word, working knowledge of Access, Visio and Project.
    • Certification in a relevant aspect of regulatory compliance such as CAMS or CCEP preferred.




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