• Settlement Ops Analyst II

    Job Location US-AZ-Phoenix
    Accounting & Finance
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.


    This position focuses on the setup of complex clients in our transactional rating system to ensure the automation and accuracy of reporting, invoicing, and payments for each client program. In addition, the analyst will ensure cash management cycles are established correctly and in accordance with the contractual agreements. The analyst will assist with exploratory research on settlement configurations to provide settlement information according to partner requirements, in addition to focusing on our Consumer Relations aspect of our business, to strive to create prompt and quality communication to all inquiries that are direct and indirect into the department.  This position will also maintain our settlement exception reporting and work closely with the processors to clear these exceptions for settlement quality and integrity.


    • Set up and transactional settlement information for complex partners by appropriate assignment for master data and accurately inputting key contract terms in our transactional rating settlement systems.
    • Completion of standard Contract Review Checklist requests on complex setups by programing parameters into our transactional rating system for settlement automation processing.
    • Liaison to various Settlement, Accounting, IT, and new business teams to ensure accurate and efficient partner set up; meet service level agreements defined by Settlement.
    • Lead efforts to maintain continual setup and improvement for complex and internal partner needs.
    • Able to assist Sales and Legal teams to determine legal contractual language that can translate for system programing in continuity with our partners.
    • Assist in developing ideas for change/correcting system programing causing transaction and/or settlement inaccuracies.
    • Able to assist partners with EFT or reporting standard solutions for their accounting needs.
    • Research on transactions held in exception; correcting quickly for re-processing and/or reach out to request direction documentation required for processing setup.
    • Analyze and identify anomalies for review of accuracy; engage management for correction.
    • Monitor all inquiries and tickets coming into our department, research and respond or provide a timeline when a response will be provided.
    • Diligently monitor exception transactions and subsequently investigate root cause. Provide communication/inquires to personnel on issue found and steps needed to correct.
    • Help facilitate peripheral failed transactions (such as Force Posting, LARC updates) to settlement for accounting accuracy.


    • Bachelors degree in Business, Accounting or related field or equivalent experience
    • Minimum 5 years experience in accounting, settlement, financial services, or related industries and systems
    • Minimum 2 year experience performing data analysis; must enjoy working with data
    • Skilled experience with interpretation of contract/legal documentation
    • Demonstrated track record of developing and improving financial, accounting  and/or transaction processing processes
    • Advanced competency in Excel
    • Outstanding communication and interpersonal skills; can communicate effectively in writing or verbally with technical and non-technical team members
    • Superior organization skills with excellent attention to detail
    • Ability to work independently and resourcefully with minimal supervision under rigid time constraints
    • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
    • Strong teamwork and customer service skills
    • Patient, diplomatic and collaborative working with cross functional teams
    • SQL query writing, Access Database knowledge needed



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