• Settlement Ops Analyst I

    Job Location US-AZ-Phoenix
    Accounting & Finance
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.


    This position focuses on the setup of clients in our transactional rating system to ensure the automation and accuracy of reporting, invoicing, and payments for each client program. In addition, the analyst will ensure cash management cycles are established correctly and in accordance with the contractual agreements.


    • Set up and maintain transactional settlement information for standard partners by appropriate assignment for master data and accurately inputting key contract terms in our transactional rating settlement systems.
    • Completion of standard Contract Review Checklist requests by programing parameters into our transactional rating system for settlement automation processing.
    • Able to comprehend legal contractual language to translate for system programing in accordance to the agreement.
    • Able to meet service level agreements defined by Settlement. Demonstrates time management and proficiency appropriately.
    • Process peripheral tasks needed to update/maintain system for automation processing.
    • Assist with change/correcting system setups causing transaction failures and reprocess transactions for timely settlement.
    • Processing EFT or reporting requests to assist partner settlement needs.
    • Able to assist with research on transactions held in exception; correcting quickly for re-processing and/or reach out to request direction documentation required for processing setup.
    • Analyze and identify anomalies for review of accuracy; engage management for additional examination.
    • Monitor, research and respond to all incoming department inquiries and support tickets, based on communicated timelines.


    • Bachelors degree in Business, Accounting or related field or equivalent experience
    • Minimum 3 years experience in accounting, settlement, financial services, or related industry
    • Minimum 1 year experience performing data analysis; must enjoy working with data
    • Advanced competency in Excel
    • Outstanding communication and interpersonal skills; can communicate effectively in writing or verbally with technical and non-technical team members
    • Superior organization skills with excellent attention to detail
    • Ability to work independently and resourcefully with minimal supervision under rigid time constraints
    • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
    • Strong teamwork and customer service skills
    • Patient, diplomatic and collaborative working with cross functional teams
    • Some experience with interpretation of contract/legal documentation
    • SQL query writing, Access Database knowledge a plus





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed