• Business Process Analyst

    Job Location US-TX-Lewisville
    ID
    2018-8700
    Category
    Sales, Business Development & Account Management
    Position Type
    Full-Time
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.

    Overview:

    Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls activities to provide operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Organizes, leads and facilitates cross-functional project teams.

    Responsibilities:

    Digital

    • Point person for ops team for all functions (Product Implementation, Inventory Control, Fulfillment, etc.) and account management.
    • Work with the BOSS team to develop and release enhancements that improve the user-experience for the DDP AMs.
    • Help setup and manage international pre-prod catalogs in BOSS.
    • Partner with AMs on new DDP launches
    • Assist DDP AMs with Order Central access restage orders as appropriate on their behalf.
    • Drive process improvements and development of use cases for key digital initiatives.
    • Develop and maintain process flows and documentation for digital as needed.
    • Identify and drive improvements with CS and risk teams that will have a positive impact on all digital platforms.
    • Partner with Accounting and settlement to support key onboardings.
    • Provide monthly reports on SLAs for DDPs (Partner scorecard).
    • Working with OCC to provide RCA docs for DDPs on outages and improve partner notification processes.
    • Work with BHN back office teams to create a sustainable, systematic way to track the lifecycle of a gift card.
    • Coordinate with BD and NEOS implementation teams to maintain data integrity pertaining to transaction sets, mobile redemption capabilities, etc.

    Other

    • Support migration and integration efforts
    • Identify efficiencies and create plan to rollout throughout digital.
    • Assist with identifying key metrics/SLA/scorecards (fulfillment, delivery, OOS, outages, uptime, etc).
    • All other projects as assigned.

    Qualifications:

    • Bachelors Degree or equivalent experience
    • 5 – 7 years operation experience
    • 3 – 5 years experience in process improvement
    • Good oral and written communication skills
    • Strong PC and System skills and experience
    • Advanced Excel skills including, but not limited to, Macros, VLOOKUP, Pivot tables, etc.
    • Knowledge of Quickbase a plus, but not required
    • Strong analytical, organizational and communication skills and the ability to effectively deal with all levels of the organization
    • Must be able to work independently, with little or no supervision
    • Less than 5% travel

     

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