Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit or websites , , , , , , and .
The role provides technical support to the business users and account managers. As a product support tech, the candidate would work with sales to identify the requirement around the opportunity and be a partner facing person to talk about the BHN technical APIs. The role is also responsible for planning and managing the day-to-day workflow and processes that support the digital business. This person would evaluate the support task and work with engineering/product team to determine resolution and solutions. This role is responsible for coordination and good communication skills between the account management team and support. This position requires strong analytical, computer skills.