Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, hawkcommerce.com, hawkincentives.com or our product websites GiftCards.com, giftcardmall.com, GiftCardLab.com and OmniCard.com.
The role provides technical support to the business users and account managers. As a product support tech, the candidate would work with sales to identify the requirement around the opportunity and be a partner facing person to talk about the BHN technical APIs. The role is also responsible for planning and managing the day-to-day workflow and processes that support the digital business. This person would evaluate the support task and work with engineering/product team to determine resolution and solutions. This role is responsible for coordination and good communication skills between the account management team and support. This position requires strong analytical, computer skills.