• Sr. Director, UX Design

    Job Location US-CA-Pleasanton
    Information Technology
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.


    Do you have a passion for, and experience in building elegant, rich and technically superior advanced online experiences? Are you an inspiring leader and outstanding mentor? Are you excited to work for the company who is defining the way that some of the largest ecommerce, financial institutions and payment companies in the world deliver online and mobile gift card solutions to their users?


    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) a global financial technology company that powers the distribution of gift cards, prepaid telecom products and financial service products in retail, digital and incentive channels. Our commerce division offers technology solutions to businesses and direct to consumers. Our incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries.


    We are looking for a Director of UX Design with deep experience in all areas of human-centered design to leverage their vast experience and vision to lead the evolution of our business and consumer products, take our UX/UI to the next level, and to build a world class UX team.


    Please send URLs for an online portfolio in addition to resume and cover letter.


    • Define and drive the user experience strategy and vision for the Blackhawk’s B2B and B2C products (web and mobile) to inform and align with the broader business and technical strategies.
    • Build, mentor, teach and grow a world class UX team spanning UX strategy, experience/interaction design, user research/assessment, rapid UI prototyping, visual design and user adoption.
    • Define and implement best practices, guidelines, patterns, and standards to creating a consistent and innovative experience including but not limited to
      • Leading UX Practice Development
      • Sharing UX Insights & Building Knowledge-base
      • Instilling UX Thought Leadership & Innovation
    • Help drive the delivery of the product roadmap and ensure a consistently high level of quality across all team deliverables.


    • 10+ years of experience in all major facets of human-centered design and UX for SaaS web and mobile applications.
    • Successful experience in managing UI/UX resources and strategies
    • Outstanding skills in user experience strategy, experience design (interaction design and UX architecture), and business process analysis.
    • Expertise in developing and weaving together a strong interaction design and a strong visual design to produce a seamless, effortless experience.
    • An attitude of “getting things done”, drive for change and innovation.
    • Knowledge of web technologies like HTML, CSS, Java, JQueries and SQL. JavaScrip is a plus.
    • Expertise in standard UX software, e.g. Sketch, Adobe Creative, Invision, etc.
    • Excellent written and oral communication skills that inspire product managers and senior management.
    • Bachelor’s degree in Design, Human-Computer Interactions, Human Factors, or equivalent combination of education and experience. Master’s degree a plus.





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