• Account Manager II

    Job Location US-CA-Pleasanton
    Sales, Business Development & Account Management
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.


    The Account Manager will be responsible for managing the onboarding and ongoing success of Blackhawk Network partners, require ownership of partner relationships, liaising with our partners and relevant internal stakeholders, as appropriate, to ensure smooth business operations and the growth and profitability of their programs. The candidate for this position has managed the deployment and use of advertising or eCommerce technologies, and possesses project management and relationship building skills. He or she will be expected to use their own judgment to manage and grow relationships with partners that have different needs and audiences.  The Account Manager is responsible for leading the strategic direction and facilitating outcomes for account revenue growth.


    Blackhawk Network is a fast-paced environment - if you're competitive and want to work with smart, creative, energetic people and possess the initiative, confidence and good judgment to make independent decisions every day - then you're probably a perfect addition to our burgeoning Client Services team.


    • Responsible for overall client relationship - defining strategic direction and growing revenues
    • Play a hands on role in managing the implementation/onboarding process for new clients, making sure timelines and milestones are adhered to
    • Serve as the product and best practices expert for your clients and troubleshoot technical issues when necessary
    • Facilitate business development initiatives by selling existing clients on new products and features
    • Gather technical requirements for conceptually complex client projects and create and manage detailed project plans, ultimately being responsible for their successful delivery to the client
    • Champion strategic new enhancements for your clients with the Product Management and Development Team
    • Facilitate the execution of the strategic plan
    • Develop deep insights about the client based on program metrics and analysis across platform components
    • Ongoing education and training for partners
    • Client and company advocacy
    • Lead the preparation and delivery of client business reviews


    • Bachelor's degree preferred 
    • 3-5 years of account management of technology and marketing services to leading global brands
    • Troubleshoot technical and product issues both internally and for your customers, delivering the highest level of customer satisfaction.
    • Ability to grasp complex product concepts and determine platform solutions that resolve client problems
    • Comfort with analytics
    • Ability to prioritize, multi-task and easily adapt to change
    • Ability to work in a fast-paced, team-oriented work environment, working independently as needed
    • Willing to roll up their sleeves, learn quickly, and get the job done.
    • Strong relationship building and influence management skills
    • Liaison with multiple departments including engineering, sales, marketing and finance
    • Energy and creativity
    • Strong attention to detail and organizational follow through
    • Basic knowledge of HTML/CSS preferred, but not required






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