Account Manager II

Job Location US-CA-Pleasanton
ID
2018-8546
Category
Sales, Business Development & Account Management
Position Type
Full-Time

About Blackhawk Network:

Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.

Overview:

This role will be the point person for assigned accounts. This role will have direct client interaction and will be responsible for the administration and execution of the FI/loyalty program. As an Account Manager II you will be responsible for the day-to-day client support including but not limited to promotion set-up and testing, client request and issues, reporting and invoicing and other client needs. This position reports into a Sr. Manager of Client Services. 

Responsibilities:

Client Service

  • Provide accurate and timely responses to client requests.
  • Support onboarding with Implementation and project management teams
  • Lead client conference calls and client related internal meetings.
  • Responsible for documenting meetings and developing action plans.
  • Liaison between internal cross functional departments.
  • Assist with preparation for the Client Business Review, including the presentation and supporting documentation.

 

Promotion / Content

  • Coordination with sales and other cross functional groups to track promos for loyalty clients
  • Monitor and manage marketing calendar and content releases

 

Reporting, Invoicing, Catalog management and Customer Service

  • Cross functional contact for all back office issues – report, monitor, escalate and resolve
  • Manage partner catalogs (new content, OOS, etc)
  • Partner with CS to ensure that all Clients issues are being addressed within SLA’s, reviewing trends, etc
  • Assist with Voice of Customer (VOC) preparation

 

Other

  • All other duties as assigned

Qualifications:

  • Bachelor’s Degree preferred or equivalent experience.
  • 4+ Years Account Management / Client Services Experience
  • Proficient in MS Outlook, Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills
  • Excellent Organizational skills
  • Demonstrate initiative and ability to make decisions
  • Problem solving, analytical and critical thinking skills
  • Proven presentation skills
  • Experience in mentoring others
  • Ability to influence cross-functionally
  • Ability to work in a fast-paced, team-oriented work environment
  • Travel less than 5% of time

 

#LI-KR1

#GLDR

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