• Business Systems Analyst III

    Job Location US-CA-Pleasanton
    Information Technology
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.


    Reporting into the Business Systems organization in technology, the Business Systems Analyst III role will support the functional management of enterprise systems at Blackhawk Network, with a focus on supply-chain-related functionality. This individual will drive the platform, including requirements gathering, roadmap prioritization, and collaboration with the business and developers to deliver best-in-class solutions. The ideal candidate has a strong base knowledge of supply chain systems and operational processes, advanced analytical thinking and problem-solving skills, and superior communication skills to effectively interact with diverse groups of global stakeholders and partners.


    • Manage the product vision, roadmap, and prioritization of features against business needs, technology imperatives, and industry standards.
    • Document vision, business requirements, and functional design for system improvements and enterprise projects related to operations and supply chain systems, working with business stakeholders, subject matter experts, and the engineering teams.
    • Specify and maintain requirements artifacts including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, and Use Case Specifications.
    • Drive and document Supply Chain & Fulfillment related business processes and operational support documentation in collaboration with stakeholders.
    • Conduct research to determine whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
    • Serve as a functional product expert for supply chain systems: 
      • Manage issue resolution
      • Query databases and run reports to solve existing problems and identify potential ones
    • Train users on new functionality, give refresher courses on existing functionality, and update training materials.
    • Test new functionality as part of User Acceptance Testing.
    • Provide critical thinking and facilitate discussions needed to drive outcomes and results to meet project goals by serving as cross-work stream SME and escalation point.
    • Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks and issues; take ownership of assigned gaps; work with team to resolve and present findings.
    • Provide input to Management Reports to include: Weekly Status Briefings, Monthly Status Reports, and Project Metric Reporting.


    • BA/BS, preferably in a technology-related field or business administration
    • Minimum 5 years of experience in systems analysis or functional application management and implementation
    • Working knowledge of supply chain operations and operational process streams, specifically fulfillment, order-to-cash and procure-to-pay
    • Experience working with an ERP system as a functional analyst in the area of accounting or supply chain
    • Knowledge of general accounting principles, particularly A/P and A/R
    • Proven ability to:
      • Lead complex projects and run multi-departmental project teams with minimum supervision
      • Drive complicated system issues to closure
      • Translate business requests into organized, clear and concise business requirements and document workflows and processes
      • Query, analyze, and interpret data and functionality problems in complex computer systems
    • Superior verbal and written communication skills, with the ability to interact effectively with diverse groups of global stakeholders—both technical and business users
    • Advanced analytical thinking and problem-solving skills
    • Proficient in MS Office suite (Word, Excel, PowerPoint, Visio); knowledge of Agile/SCRUM methodology is a plus
    • Experience in the retail industry is a plus







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