Director, Fraud, Investigation, and Enterprise Risk Management

Job Location US-CA-Pleasanton
Risk Management
Position Type

About Blackhawk Network:

Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card and OmniCard.


The Blackhawk Network Compliance & Risk Department seeks a full-time Director of Fraud, Investigations, and Enterprise Risk Management (ERM). We are looking for a high-performing professional to develop and execute the risk management strategy for Blackhawk Network’s global portfolio of prepaid products and distribution channels. The role will oversee a team that will identify, investigate and research all areas of fraud and anti-money laundering (AML) risk. 
This individual will also be responsible for developing our early-stage ERM program, which includes the company’s Business Continuity and Disaster Recovery Planning efforts.
The position will be located in Pleasanton, California. 


Fraud and Investigations

  • Lead a team to identify, evaluate and research all actual or potential fraud risks relating to Blackhawk Network’s financial products. Escalate significant risk issues to the appropriate teams, and monitor corrective actions, where needed. 
  • Advise the Chief Compliance Officer and General Counsel in escalated issues related to risk management and control and provide options for resolution. Develop analytics, reports and presentations that deliver insights into the fraud environment.
  • Act as the subject matter expert on risk and fraud trends in the prepaid industry across all risk categories (stolen cards, stolen identity, account takeover, victim-assisted fraud, counterfeit cards, money laundering, terrorist financing, etc.)
  • Direct the vision for the next generation of risk strategy and infrastructure for managing risk associated with our products, services, distribution channels, and technology platforms. Develop a roadmap and initiatives for building a world-class fraud and risk-management program.
  • Partner with Business and Product owners on a global basis to assess new products, services, and technology platforms to ensure they align with established risk appetite. 
  • Oversee all fraud investigations and liaise with law enforcement agencies where necessary.
  • Support examinations relating to Anti-Money Laundering (AML), fraud, Money Transmitter Licenses (MTLs), and other third party assessments.

Enterprise Risk Management and Business Continuity Planning

  • Formalize and own the company’s ERM program. Provide leadership in developing ERM policies, processes, roles and responsibilities. Partner with executive team to drive Blackhawk’s enterprise risk management strategy and influence key stakeholders to drive adoption of ERM processes.
  • Operationalize the ERM program. Facilitate workshops, drive consistent usage of risk terminology, support adoption of technology systems to manage risk data, and propose new components as needed to mature the program. 
  • Create, update and maintain a global risk registry for the company. Collaborate with stakeholders across the business to ensure that risks are adequately addressed.
  • Define risk metrics and KPIs that align with Blackhawk’s risk appetite. Create reporting processes and dashboards to collect and analyze information to advise the executive team on forward-looking enterprise risks.
  • Drive the company’s Business Continuity and Disaster Recovery Planning program. Support the BCP/DRP program manager in identifying risks, prioritizing the BCP/DRP roadmap, and continuing to gain global support for the program across business units.


  • Professional certification in risk management, fraud examination, AML or related area required.
  • Advanced analytical skills. Able to use Excel and other query tools (e.g., SQL) to perform complex analysis
  • Outstanding ability to lead, influence, and build consensus across different groups. Ability to communicate very well in writing and in person.
  • Process-driven with the ability to design and implement solutions for increased efficiency and management oversight.
  • Excellent interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems. Strategic and tactical analysis, consultative, and decision making skills.
  • Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
  • Organizational awareness with an understanding of how to involve others in the group to complete mission critical tasks.


  • Bachelor’s degree or equivalent combination of training and experience. At least 10 years of relevant work experience, including managerial experience, in a compliance, audit or risk-related field.




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