• Fraud Risk Manager II

    Job Location US-CA-Pleasanton
    Risk Management
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.


    We are looking for a seasoned  Fraud Risk Manager for our Compliance and Risk Department. You will report to the Director of Enterprise Risk. In this role, you will be responsible for leading and managing a growing team that is responsible for fraud and anti--money laundering risk management.  This is a highly visible role that will enable you to leverage your influencing and presentation skills for our executives and board members.




    Principal Duties and Responsibilities:

    • Train, develop, motivate, and coach team of analysts, some in other business units or in other geographic locations, to be risk aware and effective with risk identification and mitigation.
    • Identify, evaluate and research  actual or potential fraud risks eas of business operations and make recommendations for mitigating these risks.
    • Develop analytics, reports and presentations that deliver insights into the fraud environment.
    • Manage the ongoing monitoring of various activities for fraud and Bank Secrecy Act irregularities, concerns and/or risks and make recommendations for correcting these issues. Oversea the preparating and filing of suspicous reports and SARs
    • Use a combination of manual and automated tools to gather data and conduct in-depth investigations. Collaborate with cross-functional teams globally on investigations and fraud risk mitigation.
    • Maintain industry awareness of current fraud trends and the potential risks they present to prepaid products, services and cardholders.
    • Serve as primary contact for law enforcement, bank partners and other third party processors on fraud related investigations and information sharing requests.
    • Provide risk management support to distribution and content partners
    • Support regulatory and other third party examinations with information requests.
    • Lead projects involving fraud software programs, built internally or purchased from third parties.


    Our ideal candidate will have the following:

    • Understanding of requirements of Anti-Money Laundering regulations, USA PATRIOT Act, Bank Secrecy Act (BSA), OFAC and FinCEN rules as they relate to Money Services Businesses (MSBs).
    • Strong analytical and problem solving skills. Proficient in Microsoft suite: advanced Excel (Pivot tables, lookup and macro functions).
    • Ability to communicate very well in writing and in person.
    • Process driven with the ability to design and implement solutions for increased efficiency and management oversight.
    • Knowledge of third party systems (e.g., Lexis Nexis) used for business and customer research.
    • Excellent judgment with the ability to tackle challenging tasks in a methodical manner.
    • Excellent interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems.
    • Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
    • Desire to learn and explore leading edge industry concepts.
    • Preferred qualifications:
      • Demonstrated experience working with databases: Access, SQL or other business intelligence solutions.
      • Advanced Microsoft Word, PowerPoint and Visio.
      • Experience investigating fraud in a financial services organization or similar environment.
      • Experience in e-commerce or on-line companies in a fraud or risk control function.
      • Project management experience with risk programs development and execution.


    • Bachelor’s degree or equivalent combination of training and experience. At least 7 years of relevant work experience, including managerial experience, in a compliance, audit or risk type occupation.
    • Certified anti-money laundering specialist is a plus (CAMS)





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