Account Specialist

US-TX-Lewisville
ID
2017-8219
Category
Sales, Business Development & Account Management
Position Type
Full-Time

About Blackhawk Network:

Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.

Overview:

This role will be part of a team that has an assigned client list as well as be the point person for specific accounts. This role will have direct client interaction and will be responsible for administering and executing incentive programs. As an Account Specialist you will be responsible for the day-to-day client support including but not limited to promotion set-up and testing, client request and issues, reporting and invoicing and other client needs. This position reports into a Manager of Client Services. 

Responsibilities:

Promotion / Campaigns

  • Set-up, QA and test new promotions using proprietary systems
  • Responsible in executing promotional changes, builds, developments, and enhancements
  • Analyze and coordinate promotions related activities to meet or exceed clients need
  • Monitor and manage promotional schedules for timely delivery
  • Documentation of promotion/campaign processes and any other related activities

Client Service

  • Provide accurate and timely responses to client requests
  • Participate in client conference calls and internal meetings
  • Responsible for documenting meetings and developing action plan
  • Execute and resolve Customer Service issues in a timely manner
  • Liaison between internal cross functional departments
  • Assist in the preparation of client business review

Reporting and Invoicing

  • Monitor client invoicing per contractual agreement
  • Assist with internal and external reporting needs and data extracts

Other

All other duties as assigned

Qualifications:

Required:

  • Bachelor’s Degree preferred or equivalent experience.
  • 1 year account management or client services experience preferred

Preferred:

  • Good oral and written communication skills
  • Strong PC, Excel and System skills and experience
  • Problem solving, analytical and critical thinking skills
  • Ability to prioritize, multi-task, and easily adapt to change
  • Excellent organizational skills
  • Demonstrate a positive, client-focused attitude and customer service focus
  • Ability to work in a fast-paced, team-oriented work environment
  • Detail-oriented

Physical Demands/Work Environment:

  • Travel less than 5% of time

Options:

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