Operational Planning Analyst

Position Type

About Blackhawk Network:

Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com or websites AchieversBlackhawk Engagement Solutions, CardpoolExtraMeasures, Gift Card LabGift Card MallGiftCards.com and OmniCard.


Are you passionate about building and shipping well-designed, useful and innovative products?  Are you part of, or want to get into, the hot FinTech space?  Do you want to be surrounded by some of the smartest product managers, engineers, and marketers you’ll ever work with?  If this sounds right up your alley,  we want to talk to you!


You  will have the opportunity for overseeing the day to day operational aspects of our kiosk channel managed by our vendor partners. You will project manage and oversee implementation for new locations, redeployments and ensure our operational support processes and teams are performing effectively.  In addition, you will be responsible for kiosk uptime and performance.  




Specific responsibilities include:

  • Project manage/oversee deployment of kiosks to new locations. This includes tracking and coordinating tasks between product management, engineering, shipping companies, software support, field support and the distribution partner to ensure flawless deployment.
  • Manage kiosk moves and redeployments
  • Manage kiosk spare parts inventory
  • Oversee performance for outsourced vendor support including shippers, software teams and field service teams. Track and measure SLA’s, identify and escalate issues, and identify process improvements


  • 4-6 years account management, project management and/or operational support experience
  • Attention to details and project management skills
  • Ability to look at the way things are done today and provide recommendations to streamline or improve processes
  • Excellent interpersonal skills, time management, and multi-tasking skills
  • Excellent ability to prioritize and manage numerous tasks on tight deadlines
  • BS Degree or equivalent work experience




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