• Payment Analyst

    Job Location US-AZ-Phoenix
    Accounting & Finance
    Position Type
  • About Blackhawk Network:

    Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.comhawkcommerce.comhawkincentives.com or our product websites GiftCards.comgiftcardmall.comGiftCardLab.com and OmniCard.com.


    Considered a Finance position with a blend of accounting, data analysis and account management in regards to settlement. The Analysts primary responsibility will be to assist with supporting and managing their assigned Partners from a settlement and reconciliation perspective. This role will also expand to assist with the Settlement Operations departmental needs in regards to Partner reconciliation and research and will heavily rely on a strong analytical and communication skill sets.


    • Manages and supports assigned Gift Card Partners from a settlement and reconciliation perspective while establishing and building effective Partner rapport
    • Responsible for Partner settlement support, cash application, collections, high volume transaction level research and reconciliations including cross-functional and Partner facing facilitation towards resolution
    • Understanding of negative flow transactions (refunds, chargebacks, etc.)
    • Understand all settlement inputs and outputs in order to facilitate communication and resolution in addition to reconciliation support of internal systems and processes
    • Documents standard operating procedures
    • Identifies settlement and reconciliation process improvements


    • Minimum education requirement is Bachelor’s degree optimally with a major in Accounting or related field. Finance experience a plus.
    • 2+ years in accounting, finance, or settlement operations
    • In depth understanding of how reconciliation works and related best practices in order to advise improvements to the existing processes
    • Have general accounting knowledge like AR, AP and general ledger
    • Highly proficient in Excel with ability to analyze, manipulate, and quantify large sums of data
    • Strong problem solving and organizational skills
    • Exceptional oral and written communication skills
    • Works independently with minimal supervision under rigid time constraints
    • Ability to create and maintain positive relationships
    • Superior teamwork and strong customer service focus
    • Detail oriented with ability to multi-task
    • Possess a high degree of initiative, self-motivation and resourcefulness





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