Blackhawk Network Holdings, Inc. (NASDAQ: HAWK) is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different retail, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit or websites , , , , , , and .
Blackhawk Network is actively seeking a Manager, Desktop Support that will be responsible for providing oversight of multiple Help Desk centers to provide delivery of the highest standard of customer service for all users of a MAC and Windows based cross-domain enterprise solution operating in a fast paced, dynamic work environment.
This position is responsible for the coordination, implementation and management of overall Help Desk functions, including related supervisory responsibilities for managing support staff. In addition to oversight of Help Desk operations, this position is responsible for mentoring and training staff, meeting deadlines, working with other departmental/service area managers and identifying opportunities to create and communicate processes that improve user experience and measure performance.
Essential Duties include:
Primary Responsibilities include: