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Service Center Agent I (EG)

Service Center Agent I (EG)

ID 
2015-4731
Job Location 
SV-San Salvador
Category 
Customer Service
Position Type 
Full-Time

More information about this job:

Overview:

  1. Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.

Responsibilities:

  • Answer inbound calls/emails
  • Handle customer problems and questions using multiple computer programs
  • Create service tickets for issues
  • Following up with customers within specified timeframes with resolutions/updates via outbound calls/emails
  • Work on special projects as needed

Qualifications:

  • Communication Skills
  • People Skills
  • Customer Service
  • Attention to Detail
  • Multi-tasking
  • High School Diploma
  • Customer Service Oriented, Positive Attitude
  • Professional Demeanor and Courteous Phone Etiquette
  • Good Problem Solving Capabilities
  • Written and Verbal Communications
  • Self-Motivated
  • Ability to Multi-Task
  • Detail Oriented
  • Ability to Organize and Prioritize Time Effectively
  • Type 40 WPM
  • Must Be Able to Work in a Call Center Environment