• Service Center Agent I (EG)

    Job Location SV-San Salvador
    ID
    2015-4731
    Category
    Customer Service
    Position Type
    Full-Time
  • Overview:

    1. Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.

    Responsibilities:

    • Answer inbound calls/emails
    • Handle customer problems and questions using multiple computer programs
    • Create service tickets for issues
    • Following up with customers within specified timeframes with resolutions/updates via outbound calls/emails
    • Work on special projects as needed

    Qualifications:

    • Communication Skills
    • People Skills
    • Customer Service
    • Attention to Detail
    • Multi-tasking
    • High School Diploma
    • Customer Service Oriented, Positive Attitude
    • Professional Demeanor and Courteous Phone Etiquette
    • Good Problem Solving Capabilities
    • Written and Verbal Communications
    • Self-Motivated
    • Ability to Multi-Task
    • Detail Oriented
    • Ability to Organize and Prioritize Time Effectively
    • Type 40 WPM
    • Must Be Able to Work in a Call Center Environment





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