VP, Product - Cardholder Experience

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Blackhawk Network (BHN) is dedicated to creating meaningful connections between consumers and businesses through our global brand relationships and innovative payment technologies. As a leader in stored value payments, we serve a variety of needs including gifting, employee rewards, health and wellness, consumer promotions, government assistance, and more.

As the payments landscape evolves, we recognize the importance of delivering exceptional cardholder experiences across all touchpoints. We are seeking a VP of Product focused on Cardholder Experience to lead and enhance our consumer-facing initiatives, ensuring our products not only meet but exceed the expectations of today's digitally savvy consumers. This role will be instrumental in driving innovation, fostering strategic partnerships, and expanding our footprint in the mobile and digital wallet space.

This leader will own the strategic vision and execution for a critical product portfolio, driving both market competitiveness and long-term profitability. This senior leadership role requires a seasoned product executive who can balance big-picture strategy with operational excellence—overseeing product lifecycles from conception through delivery while maintaining close alignment with executive leadership on organizational goals. With responsibility for managing global teams and substantial resource allocation, this position shapes the future direction of our technology products and ensures they deliver exceptional value to customers and the business alike.

You'll love this job if...

• you excel at crafting compelling product strategies that balance market opportunity, technical feasibility, and financial performance across multi-year horizons
• you're a natural relationship builder who thrives on partnering with C-suite executives to translate company vision into concrete product roadmaps and outcomes
• leading and developing large, distributed product teams energizes you, and you have a track record of building high-performing organizations that consistently deliver
• you love the challenge of making tough trade-off decisions on resource allocation, prioritization, and cost management while keeping quality and customer impact at the forefront
• you're passionate about staying ahead of market trends and competitive dynamics, using those insights to position products for sustained success

• Product Strategy and Roadmap: Own the product strategy, roadmap, and full lifecycle for the cardholder experience portfolio, ensuring alignment with BHN's broader business objectives
• Product Oversight: Oversee product management activities with a focus on quality, market competitiveness, and clear communication with senior leadership on progress and priorities
• Financial Planning: Formulate and execute long-term plans for cost optimization and profitability
• Team Leadership: Build and develop a team of product managers focused on delivering superior cardholder experiences across mobile and web platforms
• Strategic Development: Drive the vision and roadmap for BHN's cardholder experience, emphasizing innovation from concept (zero-to-one) to execution
• Mobile and Digital Wallet Integration: Leverage existing relationships and establish new partnerships with key players at major wallet and payment platforms to enhance our mobile offerings
• Network Business Models: Develop and implement strategies for working with partners and brands, focusing on pricing strategies and maximizing mutual value
• Experimentation and Innovation: Employ advanced experimentation techniques to test value propositions and hypotheses, ensuring our products resonate with target audiences
• Consumer Product Expertise: Apply deep knowledge of consumer financial and wallet products to inform product development and enhancement initiatives
• Cross-Functional Collaboration: Work closely with engineering, marketing, design, and business leadership to align on vision and strategy, driving cohesive efforts toward shared goals
• Market Analysis: Monitor industry trends, conduct competitive analyses, and identify opportunities for differentiation and growth in the cardholder experience space
• Design Thinking Advocacy: Champion design thinking methodologies across teams to foster user-centric product development and innovation
• Influence and Leadership: Demonstrate strong leadership and influencing skills, working effectively with internal partners to drive initiatives forward

• Education: Bachelor's degree in Computer Science, Business, Marketing, Finance, or a related field; MBA or equivalent advanced degree preferred
• Experience: 15+ years of progressive experience in product management with 5+ years in senior management leading large, global product teams
• Consumer Financial Products: Proven track record in developing and managing consumer financial or wallet products, with a deep understanding of user needs and market trends
• Mobile Expertise: Demonstrated experience in mobile product development, particularly with integration into platforms like Apple Wallet and Google Pay, including established relationships within these ecosystems
• Strategic Partnership Skills: Strong ability to work within network business models, collaborating with partners and brands to create mutually beneficial strategies and pricing models
• Innovation and Experimentation: Skilled in employing experimentation techniques to test and validate product hypotheses and value propositions effectively
• Zero-to-One Product Development: Experience building products from the ground up, taking ideas from concept through successful market launch
• Leadership: Proven ability to lead and mentor teams, fostering a culture of innovation, collaboration, and high performance
• Cross-Functional Influence: Ability to work with internal partners across functions, demonstrating strong influencing skills to align teams and drive initiatives
• Strategic Thinking: Ability to anticipate market shifts and adapt strategies accordingly, ensuring BHN remains at the forefront of the industry
• Communication: Excellent ability to articulate vision and strategy to stakeholders at all levels, both internally and externally
• Roadmap and Resource Management: Ability to manage short- and long-term roadmaps, forecasting resource requirements to deliver quality products and services
• AI Fluency: Demonstrated experience using AI tools effectively in the context of this role

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve efficiency, and drive innovation.

Salary Range for California Residents Only: $266,760.00 to $373,484.00

Salary Range for Illinois Residents Only: $202,850.00 to $284,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.