Sr. Staff Program Manager

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

We are seeking an experienced Sr. Staff Program Manager leader to join the Product and Technology (P&T) Business Operations team. Reporting to the Director of Business Operations and Program Management, you will play a key role in shaping product strategy and driving cross-functional decision-making by leveraging data to drive decisions, optimizing user experiences, and unlocking new opportunities.

As theSr. Staff Program Manager leader within Product and Tech Strategy & Operations, you will establish centralized analytics capabilities and governance for the Product & Tech organization. While BHN has existing data teams and analysts, this role creates the first dedicated product analytics function within the central ops team, defining how we measure product performance, usage, and outcomes consistently across product lines.

You will be responsible for managing data governance and processes as well as collecting, analyzing and summarizing product data collected directly or indirectly through data analytics platforms within Product Lines, business intelligence tools and other systems being used in the organization.

• Build the product analytics practice for Product & Technology: Define how we measure product success, establish metrics standards, create self-service capabilities, and build the operating cadence for product analytics across teams
• End-to-end analytics solutions: Design, implement, and manage end-to-end analytics solutions to measure product usage, user behavior, and business outcomes.
• Break down data silos: Establish unified metrics definitions and reporting standards across Product Lines to ensure consistent measurement and decision-making
• Knowledge Management: Create and maintain centralized documentation of metrics definitions, data sources, and analytical methodologies to institutionalize knowledge
• Partner with Product, Engineering & Leadership: Collaborate with Data Product, Engineering and Finance to help build the right data foundation
• Own data governance from a product perspective: Set up data governance processes and communicate throughout Product Lines; enable data accuracy and integrity by working closely with teams to define tracking specifications and validate implementation.
• Shape product strategy with data-driven insights: Translate data into clear, actionable insights and strategic recommendations to improve product performance and business outcomes
• Develop self-service analytics tools: Build and maintain dashboards, reports, and self-service tools to democratize access to product data and to empower teams
• Stay current with analytics trends, tools, and methodologies to continuously improve analytical capabilities.

• 10+ years of experience in product analytics, with demonstrated ability to build analytics capabilities in growth-stage or maturing organizations
• Prior experience as founding or establishing the function is preferred
• Proficiency in SQL (required) and at least one analytical programming language (Python, R)
• Experience with modern analytics stacks and AI-powered analytics tools (e.g., Claude, ChatGPT for analysis)
• Experience with BI and visualization tools (e.g., Tableau, Power BI)
• Proven experience leading analytics initiatives and partnering with product teams
• Strong analytical thinking with ability to translate ambiguous business questions into structured analytical approaches
• Strong communication and storytelling skills, able to develop insights for stakeholders
• A collaborative mindset with the ability to lead cross-functional discussions and initiatives
• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field, with a strong understanding of machine learning concepts.
• Familiarity with development processes and tools like JIRA or Confluence

Success in This Role Looks Like:

• Within 90 days: Audit existing analytics capabilities, identify gaps, and create roadmap
• Within 6 months: Establish core dashboards and self-service tools with demonstrated cross-team adoption
• Within 1 year: Measurable reduction in time-to-insight for product decisions and increased data-driven decision velocity across P&T

Salary Range for California Residents Only: $157,030.00 to $212,000.00

Salary Range for Illinois Residents Only: $125,100.00 to $168,900.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.