Account Manager I (Remote - Ontario)

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values.

This position is remote in Ontario, Canada. 

Program Management

• Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions.  Acting as the central point of contact for ongoing program management needs and ensure a high level of client satisfaction with Blackhawk products and services.
• Work cross-functionally within Blackhawk to cross-sell and launch new programs
• Ensure that the company is maintaining a highly responsive customer approach that delivers extraordinary service and quality
• Other duties as assigned

Retention and Penetration

• Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.  Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
• Work with content partners in developing and executing strategy, objectives and project plans to enable the partners to maximize growth and revenue opportunities
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.

Inventory Management

• Work closely with the Inventory Control team to manage client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.  This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.

Subject Matter Expertise/Special Projects

• Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

All other duties as assigned

• Bachelors degree required or equivalent combination of experience and training
• 2+ years proven success in client / customer service / account management.
• Proven experience in diverse internal systems and system processing and problem resolution
• Excellent verbal, written and presentation skills
• Excellent interpersonal skills to manage client relationships
• Self directed with strong analytical, project management and leadership skills
• Strong technical and organizational skills
• Proficient in MS Office suite of products
• Some travel required

BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our Multi-Year Accessibility Plan for Employees describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact HumanResources@bhn.com for more information.