Manager Platform Engineering

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Blackhawk Network is seeking an experienced and strategic Manager of Platform Engineering to lead a team responsible for Observability, Site Reliability Engineering (SRE), and Managed File Transfer (MFT). This role is essential to ensuring the reliability, performance, and visibility of our platform services. The ideal candidate will bring strong leadership experience, deep technical understanding of observability and reliability practices, and a passion for enabling engineering teams through education and collaboration.

• We are looking for someone who is proactive and takes initiative to drive projects to completion.
• The ideal candidate is dependable and consistently meets commitments and deadlines.
• We value individuals who are responsible and can be trusted to deliver high-quality results.

Team Leadership & Strategy

• Lead and mentor a cross-functional global team of engineers specializing in MFT, Observability, and SRE
• Define and drive the strategic roadmap for platform reliability, monitoring, and secure data transfer.
• Foster a high-performance culture focused on operational excellence, innovation, and continuous improvement.

Observability & SRE Enablemen

• Oversee the implementation and evolution of observability platforms including New Relic, Splunk, and Grafana
• Guide the team in developing best practices for metrics, logging, and tracing, ensuring high system visibility and actionable insights.
• Partner with engineering teams to educate and support them in adopting observability and reliability standards across the software lifecycle.

Managed File Transfer (MFT) Operations

• Manage the secure and reliable operation of MFT services, ensuring compliance with internal policies and external regulations.
• Collaborate with security and infrastructure teams to maintain robust and auditable file transfer processes.

Process Improvement & Technical Enablement

• Champion internal onboarding and training initiatives to accelerate adoption of platform tools and practices.
• Standardize escalation and incident response processes across platform services.

• 8+ years of experience in platform engineering, site reliability, or infrastructure roles, with 2+ years in a people management capacity.
• Proven experience managing observability platforms and SRE practices in a large-scale environment.
• Strong understanding of Managed File Transfer (MFT) systems and secure data exchange protocols.
• Experience working with AWS infrastructure and services.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:

• Experience in technical education, onboarding, or internal enablement programs.
• Familiarity with incident management, monitoring strategy, and compliance frameworks.
• Background in scripting or automation for platform operations.

Salary Range for California Residents Only:$133,920.00 to $180,800.00

Salary Range for Illinois Residents Only: $105,770.00 to $142,800.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.