Workplace Operations Manager

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

We are seeking a highly organized and proactive Workplace Operations Manager to oversee the day-to-day operations of our Mexico office. This dynamic role is central to ensuring smooth business functions across Human Resources, Legal, Administration, and Information Technology, while also serving as a key liaison between our local team and global corporate offices.

The ideal candidate is a bilingual professional (Spanish/English) with strong administrative, HR, and coordination experience, capable of juggling multiple responsibilities with discretion, precision, and a service-oriented mindset. This is a hands-on role that supports employees, leadership, and external partners alike.

Human Resources (HR):

• Manage the hiring process including opening requisitions, interviews, and ABD closing.
• Coordinate employee travel and event planning.
• Assist in employee promotions, salary discussions, and exit processes (dismissals/resignations).
• Maintain employee files and handle personal information documents securely.
• Manage notifications related to IMSS and ensure all official employee documents are up-to-date.
• Conduct testing and support during new system rollouts.
• Create and update internal HR policies.
• Manage special cases such as COVID reporting and compliance.
• Serve as a communication liaison between corporate and the Mexico office.

Legal:

• Manage the document signature and approval process.
• Maintain legal registers and contract files.
• Act as a point of contact for the BH MEX legal representative.
• Liaise with tax and legal authorities as needed.

Administration:

• Manage landlord relations, rent agreements, and annual payment negotiations.
• Ensure proper stock and availability of office supplies and snacks.
• Oversee general office operations and facility management.
• Organize travel and events within budget and policy guidelines.
• Coordinate messenger services and vendor onboarding.
• Approve vendor payments and manage expense reporting.
• Oversee outsourced staff (e.g., cleaning staff, drivers) and report their activities monthly.
• Provide personal assistance to the Country Manager.
• Maintain the annual holiday calendar and organize small office celebrations.

Information Technology (IT):

• Coordinate communication services, including cellphone and internet, with vendors and the Blackhawk team.
• Support computer management and IT issue resolution with the Blackhawk team.
• Act as a communication bridge between corporate IT and the local Mexico office.
• Handle translation tasks as needed.

• Proven experience in office coordination or a similar administrative role.
• Strong organizational and communication skills.
• Ability to manage multiple responsibilities across departments.
• Proficiency with office and HR management activities.
• Knowledge of basic legal, HR, or financial processes
• Bilingual Spanish and English
• Familiarity with vendor coordination and office supply management

Administrative Skills:

• Calendar and travel management (domestic/international).
• Meeting and event coordination.
• Expense report preparation and tracking.
• Document creation, editing, and formatting (PowerPoint, Word, Excel).

Communication Skills:

• Excellent written and verbal communication.
• Ability to interact professionally with executives, staff, clients, and partners.
• Bilingual (English and Spanish)

Organizational Skills:

• High level of attention to detail.
• Strong multitasking and time management abilities.
• Ability to prioritize and manage competing deadlines.

Technology Proficiency:

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Familiarity with collaboration tools (Zoom, Microsoft Teams).
• Comfortable learning new software (Expense tracking, travel management tools, etc.).

Professionalism and Discretion:

• Trustworthy and able to handle confidential information with discretion.
• High emotional intelligence and discretion in handling sensitive matters.

Problem Solving:

• Proactive mindset with the ability to anticipate needs.
• Strong critical thinking and adaptability in fast-paced environments.

• Associate degree or equivalent work experience may be acceptable depending on the employer.
• 5-7 years of experience as an executive assistant, administrative assistant, or in a similar role.
• Prior experience supporting senior leadership or C-suite executives is highly desirable
• Fluency in Spanish and English