Staff Systems Engineer

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Role Description:

As BHN’s Staff Systems Engineer, you will be our go to for architecting and deploying new systems and services that keep our company running. Using your superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified Staff Systems Engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

• As a Staff Systems Engineer at BHN, you will have these responsibilities:

  • You’re responsible for the Atlassian platform, you will configure, secure, administer and maintain Atlassian products and guide BHN towards an automated first approach to work management; you’ll create custom projects, queries, scripts and explore new products and integrations

   

  • You’ll help maintain automation orchestration of corporate objects (especially for Atlassian products), including but not limited to employee account creation and licensing; you’ll act as an automation lead coaching team mates on the maintenance and updates of automated tasks

   

  • You’ll share responsibility for maintaining our IDP solution and SaaS resources owned by corporate IT; maintaining, securing, auditing and procuring/deploying new services driven by business objectives.

   

  • You’ll help consolidate technologies and systems where appropriate across the business

   

  • Responsible for the corporate services Business Continuity plan: maintaining security, backup, redundancy strategies and recovery processes.

   

  • You will participate in the application of regulatory and compliance efforts such as but not limited to ISO and SoC

   

  • You’ll participate in the decision and design of corporate information systems, both corporate and SaaS based; creating and maintaining network documentation as it pertains to corporate infrastructure

   

  • You’ll participate in the management of the vendors responsible for the services BHN provides to employees under the responsibility of Systems Engineering.

   

  • You’ll provide support where appropriate for end users issues that are escalated by the Helpdesk staff.

   

  • Other assigned work within the realm of corporate infrastructure.

   

  • Travel to our satellite offices, about 5-10% of your time

• Competencies:

  • Scripting: Bash, Groovy, Python, API usage, Postman (query testing)

  Required Education and Experience:

  • 8 years as a Systems Engineer or 10+ years as a Systems Administrator, with an extensive record of Atlassian customization
  • Minimum 4 years as administering Atlassian Products for a large company, a deep understanding of Jira Software and the ability to customize complex projects and automate tasks using automation tools, scripts and JQL
  • Working knowledge of APIs and a strong understanding of scripting language such as Groovy or Python
  • 2-4 years of experience administering Okta with a proven record of creating automation using available APIs and working with Okta Workflows or equivalent tool.
  • Demonstrated success working with APIs and making use of services to leverage automation on a variety of platforms; solid understanding of an applicable scripting language such as Groovy or Python

• Qualities:

  • You're a self starter, you need little to no direction from management; frequently wowing by overdelivering.
  • Ability to perform in ambiguous situations, if you aren’t knowledgeable about the issue at hand you know how to “Google it” and learn what needs to be done.
  • Excellent troubleshooting skills, you know how to get down to the root of a problem; there are no dead ends, if you don’t know the answer you’ll find it out!
  • Prioritization skills, you’re an expert at knowing when to work on the right ticket allowing you to juggle multiple tasks at the same time.
  • Attention to detail, you are meticulous; you're able to produce polished and easy to understand administrative guides and keep a wide range of systems and documents up to date.
  • Experience with other BHN tools are a plus: Okta, Service Now, Duo, Azure Active Directory, Jira, Microsoft 365, Microsoft Intune, Kandji, Box, Powershell, Bash.

   

  Preferred Education and Experience:

  • 4 year college degree or 2 year technical degree

  Additional Eligibility Qualifications:

  • Certifications in one or more of the following: Atlassian, Okta, Microsoft

Salary Range for California Residents Only: $115,800.00 to $156,340.00

Salary Range for Illinois Residents Only: $89,620.00 to $121,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.