Sr. Business Systems Analyst

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

The Sr. Business Systems Analyst will have a direct impact on the future of the company, receiving and providing thought leadership around the company’s business systems and identification of opportunities for business process improvement. With a robust functional and technical understanding of business applications, you will collaborate with teammates and key stakeholders to address business problems and drive progress on impactful initiatives for your colleagues. You will get to research and report on trends and patterns, as well as make data-driven recommendations. Working closely within and beyond our team, you will administer, configure, and develop enterprise applications, automations, and integrations with a best-of-breed suite of tools. As a Senior member of the team, you will provide mentorship and guidance to the team as we build to scale.

Essential Functions:

• Guide day-to-day operational aspects of business systems, including administration, configuration, training, and documentation.
• Promote best practices and help guide the team toward continuous improvement
• Provide mentorship and training to junior team members
• Analyze business processes across the organization and identify areas for improvement and automation
• Engage stakeholders to translate business requirements into functional/technical requirements for execution using agile methodologies
• Assist with triage and backlog prioritization for managed systems
• Utilize workflow diagramming and data modeling to improve the flow of information and provide assets for functional and technical development
• Design and build best practice integrations and automation between enterprise applications using native integrations, automation/integration platforms, and/or custom development
• Extract, scrub, quality control, normalize, and model data, following guidelines
• Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers
• Deploy changes outside of normal business hours as necessary to minimize disruption
• Manage projects and initiatives as directed by team management
• Engage vendor support via designated channels and field escalations
• Perform additional duties as assigned

Required Education and Experience:

• 5+ years relevant work experience in Business Systems administration and integration
• 5+ years understanding and helping to optimize business processes, systems, and relevant subject matter area expertise
• Passion for stakeholder engagement, eliciting and defining business and system requirements in an agile environment
• Experience with modern support and customer success platforms
• Experience extracting (eg: SQL), translating, and presenting data as well as modeling data for integration, automation, reporting, and dashboards
• Experience working with project management methodologies across functional teams

Preferred Education and Experience:

• Bachelor's degree in Information Systems, Business, or related field, or equivalent experience
• Experience with and administration of multiple business systems across the spectrum, such as CRM, Marketing Automation (eg: HubSpot, Marketo), data enrichment (eg: Clearbit, Zoominfo), ABM (eg: Terminus), automation/integration middleware platforms (eg: Workato, Tray.io, Boomi), ERP (eg: NetSuite), Support (eg: SFDC Service Cloud, Zendesk), HR systems (eg: Namely, Greenhouse)
• QA/testing experience, including end user acceptance (UAT) testing

Additional Eligibility Qualifications:

• Certifications are welcome!
• Experience working in a systems implementation practice, management consulting firm, or fast-growing SaaS environment (a plus!)

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.