Sr. Business Systems Analyst (Remote)

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

• Salesforce Ecosystem Leadership: Architect and optimize our CRM to support complex sales processes, account management workflows, and customer experience initiatives
• Revenue Operations Support: Build automations and integrations that streamline sales cycles, account management processes, and customer risk assessment workflows
• Cross-Platform Integration: Connect Salesforce with transaction risk systems, customer support platforms, marketing automation, and financial systems to create unified customer views
• Customer Journey Optimization: Analyze and improve how customer data flows between teams, from initial sales contact through account management and ongoing support
• Advanced Analytics & Reporting: Create executive dashboards tracking customer health, sales performance, account growth, and risk metrics that drive strategic decisions
• Stakeholder Partnership: Work directly with sales leaders, account managers, CX teams, and risk analysts to understand evolving needs and deliver solutions
• Process Innovation: Identify opportunities to automate manual tasks across customer-facing functions while maintaining data integrity and compliance

• 5+ years optimizing tech stack and customer-facing business systems (Salesforce, AI platform, ServiceNow, Nice, Ricardo systems, NetSuite, etc.).
• Experience with integration, migrating a platform, mapping data from one point to another. 
• Deep understanding of sales processes, account management workflows, and customer success operations
• Experience integrating CRM with risk management, financial, and customer support systems
• Advanced Salesforce configuration skills plus experience with custom development and third-party integrations
• Strong SQL skills for customer data analysis and cross-system reporting

Preferred Experience:

• Salesforce certifications (Administrator, Platform Builder, or specialized credentials)
• Experience with customer success platforms, transaction monitoring systems, and revenue operations tools
• Knowledge of compliance requirements for customer data and financial transactions
• Background supporting high-velocity sales environments or complex B2B account management

Bonus Points:

• Experience in fintech, SaaS, or other transaction-heavy industries
• Familiarity with risk management and fraud prevention systems
• Revenue operations or sales enablement experience

This role puts you at the center of customer relationship excellence, where your technical expertise directly impacts revenue growth, customer satisfaction, and team productivity. You'll build the systems foundation that enables our customer-facing teams to scale efficiently while maintaining exceptional service quality.

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $89,620.00 to $121,000.00

Salary Range for California Residents: $115,800.00 to $156,340.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.