Strategic Relationship Manager II (Ontario - Remote)

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Blackhawk Network is seeking a Strategic Relationship Manager to support existing Bricks & Mortar Distribution Partners in Canada and the U.S.   The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and services’ customization to ensure they meet their business goals.   You will also ensure quality service to assigned clients by providing ongoing management support, analyzing account and market trends, and identifying additional revenue opportunities.  

Collaborating closely with our cross-functional shared services teams, you will upsell and cross-sell to your customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs.  You will meet with your customers regularly and bi-annually for Strategic Business Reviews.  As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your customer’s long-term success, growth, and profitability.

• Manage top Canadian & U.S. Distribution partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
• Understand all of BHN’s capabilities and work to drive value for your clients, and BHN, by cross-selling and upselling these value-added products and services.
• Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
• Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
• Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations beginning as early as June of each year.
• Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Coordinate across internal teams to support clients and their growth.
• Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
• Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
• Analyze client performance and industry data to provide valuable insights to your customers.

• Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
• 2+ years strategic sales experience in payments industry an asset
• Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
• Ability to apply creative thinking to the sales process
• Ability to understand and manage details of programs and explain key elements to partners and internal teams
• Proven ability to think strategically, formulate action plans and sell them through to management
• Proven ability to present to C-level executives
• Ability to learn and communicate complex and intangible product concepts that are still in development
• Excellent interpersonal skills, time management, and multi-tasking abilities
• Ability to prioritize and manage numerous projects on tight deadlines with limited direction.

Salary range for this role: CAD $80,000-$93,000.

BHN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Our Multi-Year Accessibility Plan for Employees describes the policies and actions we have taken to prevent and remove barriers for our employees with disabilities. Please contact HumanResources@bhn.com for more information.