Product Implementation Analyst II

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. 

The Product Implementation Specialist II reports into the Sr. Manager, Product and is a part of the Implementation and On-boarding organization under the Operations department. The role of the Product Implementation Specialist II is to lead project management efforts with internal and external parties following our established implementation process and utilizing product specification documents to make all retail, digital, and incentive products available for sale through the various distribution channels Blackhawk Network offers.

• Efficiently and effectively project manage various types of product categories and high volume of product implementation project plans by utilizing tools/resources, expertise in product/process, at a given time.
• Define and develop new product requirements or out of specification exceptions.
• Effectively train internal, external, and team on process, product, and Product Implementation related responsibilities.
• Utilize and display expert knowledge of Product Implementation function, tools, resources, systems (including greater I&O and Operations organization) to efficiently represent, troubleshoot and develop solutions and process improvements to team wide projects.
• Complete compliance on data integrity, data ticket entry, system input.
• Analyze metrics, data, and reporting to identify opportunities and influence all parties to achieve results, and streamline content providers and / or business processes experience.
• Subject Matter Expert (SME) owner – Identify, execute process improvement and streamlining business operating processes with results on behalf of the greater team.
• Participate in new hire(s) training by leading training sessions.
• Bring Product Implementation and project management structure to undefined business asks and projects.
• Create collaborative relationships with internal/external stakeholders.

• Strong oral and written communication skills.
• Strong excel skills including pivot tables and v-lookups preferred.
• Ability to utilize reporting, systems, data, documentation, and other resources to achieve high level of functionality in role.
• Strong organizational skills.
• Requires little managerial support and data/reporting prompting for day-to-day implementation project progress.
• Proactive, demonstrates taking the initiative, drives all tasks and projects forward.
• Accountability for responsibilities, strong work ethic to go above and beyond.
• Demonstrate expert knowledge in gift card industry including: Service Providers, print manufacturing, product packaging, product configurations, back-end product set-up, end-to-end transaction flow, and internal Implementation & Onboarding and Operational functions.

Requirements:

• Bachelor’s Degree or equivalent experience required
• 2+ years of experience required. (Project management, Account Management, or Customer Service experience preferred)
• Travel less than 5% of time

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $57,530.00 to $74,800.00

Salary Range for California Residents Only: $70,760.00 to $92,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.