Sr. Account Manager - Internal Communications (Remote)

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. 

This role plays a critical part in supporting corporate strategy and communications for Incentives Account Management and cross-functional partners. This is an individual contributor role. 

The primary responsibilities include:

• Strategic Communication: Deliver clear and concise communication of company goals to Account Management (AM) and Sales teams. Proactively address internal tasks, system outages, and client-facing updates to ensure alignment and smooth operations.
• Content Development: Create engaging content and design curriculum for professional development training programs. This includes leading classes and delivering frequent presentations.
• Technology Integration: Leverage technology to enhance communications, produce newsletters, and manage additional ad hoc requests to support organizational objectives.

Success in this role requires strong presentation skills, creativity in curriculum design, and the ability to collaborate effectively across teams to achieve strategic goals.

Travel in this role will be less than 5%

Communication Activities:

• Provide departmental and cross function support for (but not limited to):
  • Holiday operations, outages, release dates, rate & pricing changes
  • All client-facing communications
• RCA Support
• Elevate communication
• Templated responses (as needed)

VOC Support:

• Provide enhancements and support the facilitation
• Monitor feedback for negative & neutral leaning comments

Additional Support Elements:

• Facilitator for Professional Development Training, Elevate
• Manage Partner Guide audits/updates; summarize and report out
• Provides process automation documentation support (as needed)
• Leverages strong relationships with cross-functional partners to complete tasks
• Leads special projects as needed

General BHN Support:

• Know the company history, products, and services
• Maintain working knowledge of all systems and processes utilized by Account Management

• Bachelor’s Degree preferred or equivalent experience
• 5+ years of content creation and classroom facilitation/training experience
• Strong presentation skills
• Excellent written and verbal communication skills; organizational skills
• Intermediate to advanced understanding of graphic design tools
• Proficient in MS Outlook, Word, Excel, and PowerPoint
• Ability to collaborate and influence cross-functionally
• Demonstrate initiative and ability to make decisions
• Problem solving, analytical and critical thinking skills
• Ability to work in a fast-paced, team-oriented work environment

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.