Call Center, Quality Analyst II - CSAT Analyst - ELS

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

The CSAT Analyst wil focus on developing, championing, and leading CSAT performance improvement efforts. Will be in charge of analyzing trends and data mainly from CSAT surveys, as well as long AHT calls. Sharpen dashboards, and behavior to ensure the customer jurney is cunstantly improved. 

• 1 year of Call Center and customer service experience
• Teamwork
• Analytical skills and detail-oriented
• Critical thinking 
• Good presentation skills
• Communication skills 
• Microsoft Office Intermediate knowledge.