Product Manager

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

This role will report into a Director of Open Loop Gift, managing all aspects of a consumer-funded open loop gift card portfolio in the North American retail channel. In addition to product onboarding and oversight of cross-functional and operational projects, the open loop gift category requires strategic relationship management of Blackhawk's network partnerships, as well as multiple issuing financial institutions. 

This role will work closely with engineering teams, finance, risk, settlement, compliance, product implementation, product marketing and business development. Candidates need to be organized and independent problem solvers, adept at executing multi-faceted project launches.  Ideal candidates will also possess some knowledge of the payment industry, payment networks and transaction processing. 

• Work closely with both external transaction processing platforms and our proprietary processing platform (Keystone), in cooperation with issuing banks and credit networks to coordinate technical program and product onboardings and UPC configuration
• Manage submission and maintenance of necessary collateral, program approvals and project implementations via issuer and network portals
• Maintain and regularly review financial models for all product offerings to assess opportunities for cost savings and efficiencies across all revenue and expense inputs
• Coordinate with forecasting, internal product implementation teams and print vendors to review demand forecasts, secure card orders and execute cost-efficient inventory production, fulfillment, and compliant storage
• Collaborate regularly with internal risk management teams and packaging vendors to help mitigate fraud in both the cyber and packaging space and help us continue to be innovators in the packaging security space
• Facilitation of product assignment and distribution within our merchant partner network, along with identification of retail optimization strategies within physical (brick and mortar) and eCommerce retailers
• Oversight and management of promotional marketing budget. Review and approve  allocation of funds towards in-market promotional and product marketing spend
• Work closely with issuing banks and internal legal and compliance departments to ensure products meet all Federal regulatory, BSA/AML, FINCEN & Association requirements
• Regulary generate analytics dashboard for internal and partner review

• Bachelors degree required or equivalent combination of experience and training
• 5+ years proven success managing cross functional projects 
• Proficient in MS Office Suite of products
• Excellent verbal, written and presentation skills 
• Self-directed with strong analytical and problem solving skills 
• 2+ years experience in prepaid or payments industry 
• Some travel required

Salary Range for California Residents Only: $101,660.00 to $137,250.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.