This role will have limited client interaction and will be responsible for the tactical/operational work associated with incentive programs for assigned Consultative Account Managers. As a CAM Support team member, you will be responsible for maintaining close relationships with your assigned CAMs, ensuring client satisfaction by maintaining high standards of service through case management, and meeting our rigorous standards for client health and retention. The role requires a proactive individual who is detail-oriented, an effective communicator, and committed to excellence. This position reports to a Manager of Client Services and has less than 5% travel time.
Case Management:
Client Health Management:
Client Retention:
Client Satisfaction:
Standards of Excellence:
Data Integrity:
Issue Tracking and Resolution:
Client Escalations:
Team Engagement:
Advocacy and Accountability:
Continuous Learning:
Meeting Preparedness:
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