Product Manager

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Blackhawk Network is seeking a Payments Operations Manager who will be responsible for providing global payments operations support for Blackhawk's growing digital commerce product lines.  This role involves working closely with internal product, risk, accounting/settlement and engineering teams and also with Blackhawk's payments acquiring partners. 

The Payments Operations Manager will have ownership over the onboarding and enablement of new payment methods as well as the performance and optimization of payment authorization rates.  This role will play a crucial role in ensuring our customers experience seamless payments processes, giving them the most efficient and optimal payment checkout experience.  The role will report to the Senior Director of Global Payment Acceptance.  

• Provide global payments acquiring operations support for digital commerce product lines (i.e., Giftcards.com, Cashstar, SpaFinder, etc…)
• Work closely with Blackhawk’s Direct-to-Consumer, Online Commerce Solutions, and Incentives teams to enable new and existing payment types (Credit, Debit, PayPal, Local APMs) across various digital commerce platforms in 26+ countries
• Improve operational aspects of new payments onboarding which involves dependencies and alignment across multiple cross-functional teams including Risk, Accounting/Settlement, Product, I&O, and Partner/Customer support
• Responsible for merchant account and payment setup documentation with payments acquiring partners
• Regularly monitor payments processing approval rates and SLAs leveraging internal dashboards and acquirer portals, and identify/implement opportunities areas to ensure optimal processing efficiency
• Partner with Risk, Engineering and payments acquiring partners to identify and resolve payment acceptance oddities and inefficiencies
• Review and enhance payment processes and procedures to streamline payment operations and improve efficiency; identify opportunities for automation, standardization and optimization of payment workflows
• Ensure payments service provider billing is done timely and accurately
• Facilitate annual compliance reviews requested by payments acquiring and payment service providers
• Serve as a primary point of contact for payment acquiring partners for addressing inquiries and troubleshooting issues in a times and effective manner
• Maintain a continuous line of communication, keeping internal partners and stakeholders informed of critical issues

• 6+ years of relevant experience in payment operations within payment technology, financial services, e-commerce, payments risk/fraud operations, or payment customer support
• Strong understanding of financial, e-commerce, and payment industries
• Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, detail-oriented and quick-learner
• Experience working with payments acquirers, issuing banks and card networks
• Systems-oriented mindset, capable of grasping the broader operational landscape beyond day-to-day challenges
• Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines
• Proficiency in using MS Office applications (Excel, Powerpoint, Word)

Salary Range for California Residents Only: $86,520.00 to $112,500.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.