Sr. Program Manager (Remote) - E-Commerce Solutions

Position Type
Full Time
Location : Location

About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!



The roles in this job family manage program delivery from planning to launch at various levels of complexity, up to and including global, enterprise-wide initiatives.  They provide visibility and transparency leveraging program management best practices and tools. 


  • Manages end-to-end delivery of multiple, moderately complex programs within the E-commerce team
  • Works independently to manage cross-functional program teams.
  • Typically supports an SPL or subset of SPLs (e.g., Bangalore)
  • Communicates with project team, SPL leaders, and senior stakeholders
  • Supports Quarterly Planning & organizes participation of required participants
  • Co-facilitates (with Product) cross-team planning & coordination Scrum of Scrum or similar approach, Multi-Sprint Planning user story mapping, and multi-team release planning practices.  Emphasizes reducing delays & the coordination of handoffs & dependencies
  • Facilitates & ensures other BHN functions such as Security, Compliance, Legal, etc are engaged appropriately in order to minimize unknowns
  • Establishes a regular cadence with key leaders & stakeholder to make delivery risk/issues visible & drives mitigation of risks with key stakeholders
  • Leverages internal Agile Knowledge Bases
  • Regularly meets with Agile Coaches and effectively leverages them.
  • Ensures that teams understand agile level reporting techniques and key measures to provide visibility to progress & assist with planning events
  • Facilitates the establishment of a working agreement with SPL leads to meet needs of program(s)/L2s delivery success
  • Influences Product Management to regularly & effectively participate in Agile cadences
  • Influences Scrum Masters to cultivate whole team ownership of Sprint Planning, Sizing and Swarming to finish Stories
  • Works with teams to address ‘what if...’ scenarios such as handling unavailability of scrum team resources
  • Actively participates & helps facilitate sharing best practices & improvement opportunities within the Agile Program Management CoP & other applicable Communities of Practice
  • Facilitates & promotes cross-team end of Sprint Retrospectives & ensures cross-team improvement actions are identified & applied
  • Actively promote & seek guidance from the Program Management & Agile Coaching communities when an improvement opportunity is identified





  • Bachelor’s degree in CS, MIS, Business, or equivalent
  • 5-7 years of experience managing technology programs, including 2-3 years in an agile environment
  • Program management concepts such as roadmaps & MSPs
  • Microsoft Office tools and tools such as Rally, Jira, etc.
  • Agile methods, structure of Scrum (roles, events, artifacts), as well as practices & patterns (e.g Scrum, Kanban, XP, ScrumBan)
  • Creation of L2s that are value oriented, target release to market in smaller chunks (ideally <4 months)
  • L2 Definition of Done & facilitates consideration of each component, it’s applicability & how to achieve it in order to build quality in
  • Ideally has completed a 'rotation' as a Scrum Master or equivalent for 2-4 teams for at least 10 sprints / iterations

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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