At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? Shape your career and join our global network.
This position oversees the business impacting technology issue management and resolution. They are responsible for issue management, measuring and reporting SLAs. They help improve the process, streamline the issue resolution process by ensuring that we meet our committed SLAs, reduce the disruption on the engineering teams and improve customer satisfaction. You will be directly impacting the bottom line of a major TDV platform by ensuring smooth operations and client satisfaction. You will also be directly impacting the future of this platform, influencing the product roadmap by measuring the KPIs/SLAs of the platform.
Office location is Lewisville, TX.
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.