Technical Writer

ID
2021-16050
Category
Product Management
Position Type
Full Time
Location : Location
US-TX-Lewisville

About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

 

So, what are you waiting for? Shape your career and join our global network.

Overview:

Blackhawk Network is looking for an experienced technical writer to help us bring our products to life! The ideal candidate has strong communication skills and can work cross-functionally to produce clear, accurate and concise documentation that brings clarity to even the most complex processes. You must possess a unique blend of business and technical expertise to articulate product features, product purpose, setup, process flows, and technology design.

Responsibilities:

  • Guide the documentation creation and storage approach, simplifying, standardizing and innovating across our products
  • Work closely with our product technology management team to deliver key platform assets
  • Create, update and maintain product and user guides for clients and internal users
  • Work with product managers to create training assets for new features and functionality for our business users
  • Take ownership of our API developer documentation by:
  • Maintaining the API developer portal to ensure technical information is current and correct
  • Create and maintain client facing API guides
  • Collaborate with development teams to ensure the Swagger/OpenAPI specifications are kept up-to-date and published to the developer portal
  • Create process flows, data flow diagrams and use-case diagrams

Qualifications:

  • 5+ years technical writing experience 
  • Proven strong written and verbal skills communicating across cross-functional teams
  • Familiar with creating user guides, product guides, and user support documentation
  • Familiarity of RESTful API concepts is a must
  • Experience with Swagger, OpenAPI, JSON/YAML and Markdown is strongly desired
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) and other Technical Writing tools required
  • Familiarity with Lucidchart is a plus
  • Knowledge and experience using Agile Scrum Methodology, including use of tools such as Rally preferred

#GLDR

#LI-NM1

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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