Fulfillment Coordinator II - PM

Position Type
Full Time
Location : Location
US-IL-Crystal Lake

About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!


So, what are you waiting for? Shape your career and join our global network.


Fulfillment Coordinators are the heart of NGC. Using a variety of NGC programs and platforms, they are responsible for managing gift card stock, creating purchase orders, activating, and quality assurance/control of every card our customers order. Using Service Level Agreements (SLAs) and Global Quality Metrics (GQM), Fulfillment Coordinators are part of a team of people ensuring every order is sent on time and without error.


 Generate purchase orders, item receipts, and item fulfillments


 Process digital bulk and individual fulfillment orders


 Aid in reconciliation of direct API processed client orders


 Maintain accurate levels of active and inactive digital gift card inventory


 Conduct daily active inventory counts and report/investigate any discrepancies


 Ability to utilize cross-functional skills when working with other areas of the company (i.e. IT,


Accounting, Account Management, Partner Account Management, etc.)



·       High School Diploma or equivalent

·       Email experience

·       Attention to detail and accuracy

·       Motivated team player

·       Ability to adapt to changing department priorities and tasks, based on business needs



Flexibility to work overtime


MS Office Suite experience preferred


ERP and SFTP knowledge preferred


Previous work experience as part of a production or fulfillment team preferred


Physical Demands / Work Environment

Work performed in Crystal Lake office

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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