people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries.
As a key member of the Corporate Information Technology Team, the CRM Solution Architect is responsible for building and leading Blackhawk’s enterprise strategy and capabilities roadmap supporting our Sales . This individual will partner with our Sales leadership on the prioritization and execution of capability development initiatives to realize our business goals. This individual will drive our CRM solution as a thought leader including requirements gathering, roadmap prioritization, and collaboration with business leaders and developers to deliver best-in-class solutions. In addition, this person will oversee the delivery of production support.
The ideal candidate has extensive experience supporting and implementing CRM solutions. A strong base knowledge of sales practices and customer relationship processes are key to success in this position. Since the CRM tool will interact with the ERP system, familiarity with ERP systems is a plus (Microsoft D365 suite). This role demands advanced analytical thinking and problem-solving skills and communicates with a diverse set of global stakeholders (employees and management) and partners in a manner that breaks down complex challenges into actionable steps that drive results. This individual leads as a team player who can build trust and establish strong working relationships.
Bachelor's degree in Computer Science degree.