At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? Shape your career and join our global network.
We are seeking a Sr Account Manager to act as the main point of contact for an assigned Key Account portfolio consisting of accounts of $2M or greater with programs of high volume, out of process, complex, and technical client programs. This individual will be responsible for managing client on-boarding, program implementation and client education. Through project plans, the Sr Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the Key Account Manager’s role is to maximize sales growth, account penetration and retention.
SCOPE: Direct management of assigned projects and accounts
REPORTING & WORKING RELATIONSHIPS: The Sr Account Manager reports to a Manager, Program Account Management, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, Branding, IT and Finance.
New Program Implementation, 25%
Responsible for project management of all client implementations. This includes coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services
Program Management, 25%
Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions. Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with InteliSpend products and services.
Retention and Penetration, 20%
Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration. Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
Inventory Management, 10%
Management of custom client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members. This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed. For CDD, this includes the collection of client or Authorized Reseller information, interacting with Risk on the data collection process and procedures as well as communicating the requirements to clients and Authorized Resellers. For PCI, managing the compliance of PCI standards by adhering to all corporate policies and communicating PCI guidelines to our clients as it relates to card account information.
Subject Matter Expertise/Special Projects, 5%
Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.
All other duties as assigned, 5%
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.