Collections Analyst II

Accounting & Finance
Position Type
Location : Location

About Blackhawk Network:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!


So, what are you waiting for? Shape your career and join our global network.


Reporting to the Accounts Receivable Manager, the Accounts Receivable Collection Analyst is primarily responsible for the collection activities of customer accounts across various business units of the Company.  The Collection Analyst will support the growing business in our rapidly expanding world class shared services accounting department.  This role requires the monitoring and collection of partner accounts to ensure payments are received within contract terms.  The candidate must have excellent communication and interpersonal skills and will be partnering with cross functional areas of the business to identify the root cause of payment disputes or delays in a timely manner and develop business solutions to prevent future issues.  The successful candidate will also have a demonstrated track record of managing key accounts and developing process improvements.



Primary Responsibilities:


  • Utilize Accounts Receivable aging and associated tools to effectively manage customer accounts within prescribed targets for key performance indicators. Identify past due balances and initiate customer contact through various communication channels to obtain payment.
  • Provide clear, concise account status/updates for management review.
  • Proactively reconcile customer account balances and perform account analysis at the invoice level. Identify discrepancies between customer detail records and BHN billing to determine the root cause and solution of any differences.
  • Effectively communicate with external and internal business partners to resolve billing questions, including appropriate escalation of issues for potential reserve impact.
  • Assist in customer payment applications, Accounts Receivable reporting and accounting close related functions where necessary.




  • Minimum Associates Degree in Accounting, Finance or business or related experience.
  • Minimum 1 - 3 years’ experience in accounts receivable collections and related activities.
  • Experience with ERP System, Microsoft Dynamics a plus.
  • Proficient in Microsoft Office with strong Excel skills. (Vlookup, Pivot Tables, Formulas).
  • Experience working in a high transaction volume environment and ability to analyze and manipulate large data files.
  • Strong interpersonal skills with a focus on delivering best in class customer service to internal and external customers.
  • Possess a high degree of initiative, self-motivation, and resourcefulness in order to meet schedules and deadlines.
  • Strong analytical and problem solving skills. Superior organizational skills with excellent attention to detail.
  • Team player who is adaptable in a high-growth, rapidly changing environment.
  • Enjoys a fast-paced learning environment and has an ability to understand processes end to end.
  • Excellent verbal, written communication and interpersonal skills.


Blackhawk Network  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.





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