• Director, Product Management - Retail Solutions

    Product Management
    Position Type
    Location : Location
  • About Blackhawk Network:

    At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

    So, what are you waiting for? Shape your career and join our global network.


    Blackhawk, the leader of in-store gift card distribution, is looking to hire a retail product leader to design the systems of the future. As the Retail product leader, you will work with technology and business leaders across the company to develop product strategies, craft and execute product roadmaps and ensure revenue and strategic objectives are met. You will be the product expert to assist leaders in understand the current solutions as well as defining new solutions.



    • Create and refine the vision and strategy for our products across within our retail footprint with focus on innovation, market leadership and competitive positioning
    • Develop product roadmaps, plans and backlogs to execute on the strategy
    • Collaborate with Global Product Teams for prioritization and execution
    • Identify, research and prioritize opportunities to optimize product performance through increased customer engagement, improved organizational scale, and/or cost reduction
    • Employ data-driven decision-making, to prioritise new product features
    • Partner with regional and global leaderships teams to ensure strategic alignment; that products deliver on their customer and financial objectives; and we are leveraging/creating scale wherever possible
    • Develop strong working relationships with county sales and leadership teams to ensure their business challenges and customer pain points are reflected in product strategies/roadmaps
    • Facilitate cross-organisation alignment related to operational aspects of processing, fulfillment, customer service, billing and settlement with an eye on end-to-end delivery models.
    • Be a cultural champion in helping drive the company’s transformation towards an agile organisation, including engagement, thought leadership and knowledge-sharing within and outside of the organisation
    • Act as a primary catalyst to accelerate innovation, by bringing best practices in product discovery, analysis, user testing and feedback
    • Demonstrate accountability for product success including shared ownership of financial and customer targets


    • Bachelor's degree, with relevant work experience, MBA Preferred
    • 5-7 years of experience in Product Management roles, demonstrating career/responsibility progression
    • 5 years of experience in retail business, preferably with experience in digital transformation


    Desirable Skills:

    • Experience working as a with agile teams
    • In-depth understanding of retail technologies such as supply chain software (such as JDA), retail operations, new technologies such as touch screens, experience in prepaid and gift card technologies is a plus
    • Experience in building and leading diverse and high-performing teams
    • Ability to build and maintain relationships at an executive level, internally and externally
    • Strong written and oral communication skills; ability to structure a compelling storyline and build presentation decks and briefing documents that support the narrative
    • Proven experience of innovating, shaping business plans, implementing change within budget

    Travel Requirements 


    Up to 25% travel required.






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