• Product Implementation Coordinator I

    ID
    2019-11402
    Category
    Product Management
    Position Type
    Full-Time
    Location : Location
    US-CA-Pleasanton
  • About Blackhawk Network:

    Blackhawk Network delivers branded payment programs to meet our partners’ business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. With a presence in over 26 countries, we reliably execute branded payment programs in over 100 countries worldwide. Join us as we shape the future of global branded payments.

     

    Blackhawk is headquartered in Pleasanton, California. For more information, please visit blackhawknetwork.com.

    Overview:

    Blackhawk Network is hiring a Product Implementation Coordinator I, reporting into the Product Implementation Manager and is a part of the Implementation and On-boarding organization under the Operations department. The role of the Product Implementation Coordinator I is to lead project management efforts with internal and external parties following our established implementation process and utilizing product specification documents to make all retail, digital, and incentive products available for sale through the various distribution channels Blackhawk Network offers.

     

    Responsibilities:

     

    • Efficiently and effectively project manage various types and high volume of product implementation project plans by utilizing tools/resources, expertise in product/process, at a given time.
    • Collaborate with Business Development Account Managers to gather all implementation related project requirements up front.
    • Facilitate and lead client facing project kick-off, along with managing effective email and conference call communication with Business, Client, Service Provider/Processors, Print Manufacturers throughout duration of project.
    • Educate internal and external parties on project requirements, process expectations, product requirements, timelines.
    • Manage inputs and data from internal and external parties, including Inventory Control/Forecasting, Business, Marketing, Distribution, Card Production Services, Implementation Support to determine and modify project strategy and execution.
    • Ensure product built meets specification requirements by coordinating quality control milestones on product assets, including artwork proofing and performing end-to-end activation and redemption testing.
    • Identify when projects experience delays, obstacles, challenges, issues from a transactional, print manufacturing, or artwork/data perspective, and proactively communication with Management to help escalate, problem-solve, obtain resolution for assistance in the unobvious solutions.
    • Provide real-time project milestone inputs into project management system, Quickbase, for project status and reporting/metric purposes.

    Qualifications:

    • Bachelor’s Degree or equivalent experience preferred.
    • 1 year of in project management, a client facing role, account management experience preferred.
    • Ability to utilize and analyze reporting, systems, data, documentation and other resources to achieve high level of functionality in role.
    • Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, Word, and PowerPoint.
    • Strong excel skills including pivot tables and v-lookups preferred
    • Excellent written and verbal communication skills.
    • Work productively in a fast paced environment with dynamic work days and ability to multi-task and prioritize.
    • Demonstrate high level of attention to detail, thoroughness.
    • Highly organized.
    • Ability to apply critical thinking, and problem-solving skills.

     

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