• Sr. Technical Product Manager

    Information Technology
    Position Type
    Location : Location
  • About Blackhawk Network:

    Blackhawk Network delivers branded payment programs to meet our partners’ business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. With a presence in over 26 countries, we reliably execute branded payment programs in over 100 countries worldwide. Join us as we shape the future of global branded payments.


    Blackhawk is headquartered in Pleasanton, California. For more information, please visit blackhawknetwork.com.


    About Blackhawk Network:

    Blackhawk Network Holdings, Inc. is a leading prepaid and payments global company, which supports the program management and distribution of gift cards, prepaid telecom products and financial service products in a number of different in-store, digital and incentive channels. Blackhawk’s digital platform supports prepaid across a network of digital distribution partners including retailers, financial service providers, and mobile wallets. Blackhawk’s Achievers Employee Success Platform™ enables social recognition, which dramatically increases employee engagement and drives business success. For more information, please visit www.blackhawknetwork.com 


    About CashStar:

    CashStar, a Blackhawk Network Business, is a leading provider of merchant solutions for gift card commerce, supporting multiple touchpoints across the customer lifecycle. Its award-winning platform, CashStar Commerce, is a flexible, secure and market-proven solution that enables merchants to directly market, sell and distribute digital and plastic gift cards to all channels and devices. CashStar Velocity Services allow merchants to grow their gift card programs with minimal resource investment. CashStar helps create great customer experiences, grow gift card revenue and drive omni-channel engagement for over 400 leading brands — a global financial technology company and a leader in connecting brands and people through branded value solutions. For more information please visit www.cashstar.com


    The eCommerce Product Management team at Blackhawk is looking for an experienced, enthusiastic, and driven Senior Product Manager to join a fast-paced dynamic product team where you will collaborate with the Product Team for CashStar platform B2C purchasing solutions used by top retailers around the country and around the world. You will act as a product owner for an agile scrum team driving new products and features.


    This position is located in Portland, Maine.


    Key responsibilities include, but are not limited to:

    • Define and manage products related to B2C eCommerce experiences in conjunction with other B2C Product Managers
    • Serve as a Product Owner in an agile development process
    • Develop business/functional requirements, user experience, success criteria and project phasing in conjunction with internal stakeholders
    • Identify, research and prioritize opportunities to optimize product performance through cost reduction, increased customer engagement and improved organizational scale
    • Build cross-departmental relationships (engineering, client success, sales, etc) to build and grow successful products through partnership
    • ”Manage by influence” - lead a team of peers over which you have no formal authority
    • Collaborate across departments (engineering, finance, compliance, legal, client success, product marketing, sales, etc) and other product managers to support release of “whole” product
    • Demonstrate accountability for product success
    • Contribute to product strategy and roadmap


    Required Experience

    • Minimum of 5+ years of direct software product management experience is required. Additional experience in professional services, project management and/or software development is also valued.
    • Experience driving multiple projects from requirements gathering and analysis to solution design and documentation to release and production launch
    • Demonstrated ability to lead and participate effectively in cross-functional teams
    • College degree is required.  MBA and/or technical degrees are highly valued.


    Desired Skills

    • Demonstrated experience as Product Owner in agile development process is preferred. Scrum Alliance or PMI certification(s) for Scrum/Agile Product Owners is preferred.
    • Experience with SaaS-based platforms is strongly preferred - emphasis on payments or e-commerce solutions is highly valued.
    • Experience with retailers and/or large organizations in a B2B2C environment
    • Ability to manage by influence and establish solid professional relationships with a variety of different types of resources
    • Ability to learn quickly and become a subject matter expert in a continually evolving market - this never ends; should be a constant learning cycle
    • Great communicator and willingness to share clear, concise information (both good and bad) with tact and respect for the audience - ability to confidently say “no” with sound business reasoning




    Blackhawk Network is an Equal Opportunity/Affirmative Action Employer.  Blackhawk Network believes that diversity leads to strength.


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